Part-time Front of House Assistant

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.

Here at UPP we currently have an exciting opportunity for a Front of House Assistant to join our Oxford team.
- This is a permanent, part
- time position working 16 hours per week from 13:30 to 16:30 Monday to Wednesday and 13:30 to 17.00 Thursday & Friday._ The salary is £9,475.89 per annum.

As Front of House Assistant, you will be responsible for operating the Reception Desk and a computerised system that controls real time helpdesk monitoring for reactive and planned maintenance work. You will also take the lead on Student Experience activities.

Role responsibilities include:

- To provide a reception service to all customers, contractors, and colleagues in line with our Service Level Agreement.
- To work with the Front of House Manager and other members of the team to provide a full reception service.
- To lead on Student Experience activities, working with the UPP Student Experience team.
- Provide reception services in absence of the Receptionist.
- Provide a professional, courteous, and efficient response to all visitors to the reception desk.
- Respond to all communications received professionally and efficiently keeping within Service Level Agreement response times.
- Signing all visitors, and contractors onto site ensuring the correct documents are checked, issued, keys are signed for and returned.
- Maintain and update various records and registers both manual and computerized as required.
- Keep up to date on bookings, arrivals, and departures on “Star Rez” and “Room Service”. (Training will be given.)
- Assist with Room checks within Halls of Residence when required during the year, to include post-occupation and pre-occupation check of rooms.
- Maintain accurate records of all student correspondence.
- If required, take part in Open days which will involve weekend working.
- Attend meetings as required and take minutes where necessary
- Other duties as commensurate with the post

We truly care about the experience of our residents and invite you to join our friendly and passionate team to help make a positive difference to students living away from home in our accommodation.

We are looking for you to have experience in a similar role and environment with great communication and organisation skills, along with an attention to detail and the passion to do an excellent job.

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

What we offer: In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday (pro rata) plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.

Our people are at the heart of how we operate.

Innovation, Sustainability, Community, Partnership and Respect are our core values. These outline what is important to our business and our people.