Transformation and Digital Lead

Primary Care Networks (PCN) are groups of GP practices working closely together - along with other healthcare staff and organisations - providing integrated services to the local population. Sunderland has 6 PCNs who use a city-wide approach to strengthen communities and reduce inequalities in health. Objectives of the role The objective of the Transformation and Digital Lead is to provide a central source of leadership and management to support increased access to care for patients by supporting the adoption of new technology and other initiatives to improve care and support sustainability of practices by aiding service transformation. The post holder will work closely with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities eg improving access and PCN Development, the ICB Digital Strategy and the recommendations within the Fuller Report: - Developing Neighbourhood Teams - Facilitating same day urgent access - Optimisation of digital ways of working - Retention & development of multi-professional teams - Hardwiring the system to support change through Quality Improvement The post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and champion diversity and inclusion.

The remit of this role is broad and will require attention to detail in delivering high-quality day-to-day operations. Main Responsibilities Strategic Planning To lead and develop a strategic transformation plan for the PCN including managing risks, considering the potential impacts on the wider organisation, and determining resource requirements. To lead and develop a digital infrastructure plan for the PCN To clarify objectives and priorities for PCN delivery in line with operational capacity, financial parameters and contract requirements To use business intelligence tools to aid data-driven decisions in respect of understanding demand, capacity and activity to drive improvements To develop a project toolkit to support transformation and OD projects within the PCN Ensure digital and operational PCN transformation is aligned with ICS and ICP strategies Coordinate with and bring in additional specialist expertise when required to deliver transformation plans, eg in analytics, evaluation, policy, IT systems, estates etc. Drive the planning and prioritisation of changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN.

Operations To provide oversight and accountability to the delivery of PCN contracts, projects and specifications Identify and record risks and issues and develop contingency plans with Network Leads Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented To drive issues through to resolution, acting as a point of expertise To implement network-based projects Work alongside practices to understand current challenges to effective service delivery and identify solutions. Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements working closely with the ICB Primary Care Training Hub Provide feedback to PCN leadership and to member practices on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response Finance and Governance To support the collation of financial information To monitor and check the accuracy of the submissions for the DES and contractual requirements To ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness. Digital Infrastructure and Information Management To ensure the PCN maximises its use of business intelligence tools Review and improve the PCNs digital maturity Develop a continuous improvement approach to digital accessibility for our patients and workforce Bring together data from a variety of sources and use information to develop insights into working practices, effectively tailoring content to meet the needs of the audience. Create data packs to assess the impact of changes and supports decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience Relationship Management To foster a culture of collaboration and promote learning to drive continuous improvement To work as a flexible member of the PCN, providing support to other team members when necessary Develop and deliver a communication plan using a wide variety of channels To take an active role in the development and embedding of the PCN's culture, values and reputation To represent the PCN at external meetings Promote the engagement of