Team Administrator

We have an exciting opportunity within the PATH East & North Team - The Early Intervention in Psychosis team who cover the East & North of Hertfordshire. The Team base is at Saffron Ground offices in Stevenage, and this is where the role would be based.

We are looking to appoint an enthusiastic and hardworking Team Administrator/Medical Secretary for our busy community team. You will provide confidential and efficient administrative support to both the PATH Service and Medical Secretary support to include our Consultants Psychiatrists and Psychologists in the team, and the new ARMs (At Risk Mental State) Service.

You must be able to build effective working relationships, be approachable and with a flexible approach to work. If you feel you have the skills and experience for this post we would love to hear from you.

Please note the working hours for this post will beTuesday - Friday 9.00 - 5.00pm-please consider these before applying.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
**Our Trust values are**:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on

To lead in the provision of a comprehensive, professional, effective secretarial and administrative service to the Team, Psychologists and Psychiatrists. The post holder is the first point of reference and as such must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.
All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

**MAIN RESPONSIBILITILIES**:
Knowledge, Training and Experience
Framework Factors
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised

functional terms.
- To become highly proficient and expert in Paris (Patient Record System), advising and guiding others in team, supporting new users and instructing them as necessary.
- To use proficient internet skills to access, search and retrieve data relevant to team.
- To use touch typing, audio and shorthand skills as necessary in daily work
- To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis
- To update skills as necessary and attend mandatory training

Communication and relationships
- To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication.
- To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are required at all times.
- To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments
- To provide cover for reception, as required.

Analytical and judgemental
- The post holder will use their own judgement to find solutions to staff requests/needs through the use of analytical and problems solving skills.

Planning and Organisation
- To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department
- To report and ensure equipment and environment faults