Technical Delivery Officer

**Technical Delivery Officer (Customer Safety)**(full time, 35 hours per week)

The Technical Delivery Officer will support the delivery of customer safety and compliance servicing activity. You’ll bring technical experience in identifying, scoping, and procuring compliance works, and will be trained to the required level—with a minimum qualification in compliance contract delivery.

**What you’ll be doing**
- Support the Technical Manager in coordinating compliance activity and works—ensuring legal compliance and interpreting British Standards (BS) to deliver safe, effective servicing activity.
- Deliver a robust framework for effective contract management, supporting customer safety activity linked to the repair and maintenance of compliance components.
- Manage external contractors and consultants, including accompanying site visits, running regular performance reviews, managing KPIs, and resolving issues to ensure the smooth delivery of our management plans.
- Monitor activity, performance, and customer satisfaction to inform contract decisions and ensure continuous improvement.
- Inspect properties to identify areas of concern and propose technical solutions and recommendations.
- Support post-inspections of works and maintain clear, accessible records in the agreed shared location.
- Help prepare schedules of work and specifications and support the procurement of remedial projects.
- Provide technical advice and guidance to colleagues and contractors to ensure compliance with legislation, statutory obligations, and organisational policies.
- Support the management of compliance safety maintenance across the property portfolio, ensuring full alignment with current regulations, British Standards, and best practice.
- When required, help organise and conduct audits and site inspections, producing related reports.
- Contribute to the review, development, and implementation of customer safety policies and procedures.
- Manage contract budgets, confirm monthly spend and commentary, forecast anticipated spend, and contribute to value for money and service efficiency.

**What you’ll need**
- A compliance-related qualification (Desirable)
- Membership of ASCP or an equivalent professional body (Desirable)
- Technical knowledge of the Big 6 Compliance Themes
- Good understanding of legislation relating to compliance and safety
- Experience in contract management and delivery
- Experience in setting and managing budgets

**What we need from you**
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
- A passion to advocate on behalf of people and communities
- A commitment to work in partnership with others for the benefit of Great Places
- A commitment to continuous learning and improvement
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity
- An ability to work in uncertainty.
- To be professional and work with integrity, inclusivity, and respect for diversity

**What we give you in return for your hard work and commitment**
- Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
- WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
- Annual leave ¦ Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
- Ways of Working¦ We offer some hybrid and flexible working
- Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
- Professional Fees ¦ The business pays the cost of one professional membership fee for each colleague
- The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

You can find details of our story, our vision and our values **here**.