Branch Assistant

1 week ago

Reading, United Kingdom SBD Full time

**Job Purpose**:
To deliver the highest levels of customer service at all times and a culture of excellence with the Branch.

**Key Accountabilities**:

- To identify and pick stock items for customers in a timely manor
- To load and deliver products in a timely and professional way.
- You will maintain and excellent relationship with customers
- Maintain accurate records of sales, deliveries
- Inform manager of stock levels.
- Maintain good condition of the branch vehicle by checking and reporting concerns when required.
- Provide cover in the absence of the Assistant Manager.
- To support the sales and marketing plans of the business
- To support the branch action plan
- Liaise and cooperate with all work colleagues within the company, group and wider Epwin community.
- Adheres to all company policies, procedures and business ethics codes
- Undertake training and performance reviews
- Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.
- Carries out activities in line with safe systems of work as well as using personal safety device in line with work type
**Key Experiences and Skills Required**:

- Experience of working in a trade environment
- Experience of customer service
- Demonstrate the highest levels of customer service
- Experience of dealing with cash
- Full driving license
**Desirables Skills, Qualifications and Experience Required**:

- Good local Knowledge, and knowledge of the local road system.
- PC Literate
- Able to listen and follow instructions
- Ideally some knowledge of the construction industry
- Able to work well within a close team environment
**Personal Attributes**:

- Action orientated - Able to deal with problems in appropriate time frames
- Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal
- High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
- Integrity and trust - demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
- People management - demonstrating commitment to working and engaging constructively with internal and external stakeholders
- Team Member - Works part of a team and displays a positive attitude and is a reliable, consistent and engaging team player

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