Administrative & Franchise Support Assistant - Temporary, Maternity Cover

**About Us**

As the UK’s largest and leading wedding and event styling franchise, we’ve been transforming venues since 2006. With almost 40 franchisees trading across the country, we pride ourselves on being at the forefront of the wedding and events industry - continually innovating, embracing trends, and offering our clients a truly unforgettable styling experience

Our passionate HO team trains and supports our franchisees to grow successful businesses whilst also continuing to develop the Ambience brand. This is a fantastic opportunity to play a key role in supporting both our HO operations and our national network of franchisees - helping to ensure our business runs smoothly and our franchisees receive the support they need to be successful.

We are looking for a motivated, organised, and enthusiastic **Administrative and** **Franchise Support Assistant** to join our Head Office team on a **12-month** **temporary maternity cover contract**.

*Full training will be provided

**Hours**
- A minimum of 21 hours per week.

**The Role**

You’ll be the go-to person for administrative support, working closely alongside our HO team, providing excellent communication and coordination across our growing franchise network. From handling enquiries, to supporting new franchise launches, your role will be varied, dynamic, and rewarding.

**Key Responsibilities**
- Direct client enquiries to the appropriate franchisees
- Update and maintain office databases and records
- Create and distribute client mailers and sales reports
- Input and manage data with accuracy and attention to detail
- Provide day-to-day administrative and operational support to franchisees
- Assist the Head Office team with the setup and launch of new franchise businesses
- Help coordinate internal stock hire orders across the franchise network
- Support with the creation and design of vinyl orders using Canva
- Update the webpages of franchisees
- Undertake general office and administrative duties as required to support the wider team

**About You**

We’re looking for someone who enjoys variety, takes pride in their work, and loves being part of a collaborative, creative environment. You’ll have excellent organisational skills, a keen eye for detail and a friendly, professional manner when dealing with people.

**Essential Skills & Experience**
- GCSEs (Grade C/4 or above) in English and Maths
- Good IT skills, including Microsoft Word, Excel, PowerPoint, and Office 365
- Experience with marketing platforms such as Mailchimp (preferred but not essential)
- Previous experience in an office-based role
- Strong communication and customer service skills
- Excellent interpersonal skills and the ability to work well with colleagues at all levels
- Ability to prioritise and meet deadlines in a fast-paced environment
- Flexible and proactive approach to work, with a willingness to take on additional tasks as required
- Experience using Canva is desirable but not essential

**What We Offer**
- Friendly, supportive working environment within a creative industry
- Free on-site parking
- Opportunity to use selected stock items from our Head Office collection for personal celebrations and events

**Join Our Team**

If you’re an organised, enthusiastic individual who enjoys supporting others and thrives in a busy, creative environment, we’d love to hear from you

**Benefits**
- Free on-site parking
- Opportunity to use stock items from HO stock holding for personal celebrations/events

**Job Types**: Part-time, Temporary

Pay: £12.65 per hour

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person