Housing Management Assistant

**Full Time - 42hrs**

3 on 3 off - 12hr Shifts - 07:45 - 20:15

Must be physically able to manage practical tasks

General knowledge of health and safety, compliance, repairs helpful

Although not a support worker role, will be interacting with and offering some support to clients so awareness and compassion of substance misuse, homelessness, mental health etc useful

**Patrick House**provides supported accommodation to adults who are at risk of homelessness with complex and high-level support needs, we manage the building to ensure the clients and building is safe. We also provide support to clients so they can maintain their tenancies.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you

**JOB PURPOSE**

To be part of a team that supports our clients, keeping them safe and helping them achieve their goals.

**MAIN RESPONSIBILITIES**
- To assist with engaging and supporting clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
- To assist with client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
- To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
- To maintain a proactive approach in preventing clients from accruing debts from the day they move in
- To support the housing management team to turn around void rooms
- To work in partnership and promote positive relationships with stakeholders
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation

**ROLE REQUIREMENTS**
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role may require you to work with clients on a one-to-one basis
- This role will require you to work weekends and bank holidays
- This role may require you to lone work

**DESIRABLE CRITERIA**
- Experience in similar sectors
- Experience in customer service roles
- Knowledge of safeguarding practice

**ESSENTIAL CRITERIA**
- Good communication skills
- Clear verbal and written English
- Good keyboard skills for data inputting
- Basic knowledge of Microsoft Outlook, Excel and Word
- Polite and assertive manner
- Ability to self-motivate as you will work on your own
- Collaborate well in a team
- Ability to respond calmly in a crisis
- Have an interest and genuine concern for homelessness and related issues

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.