Restaurant Supervisor

An exciting opportunity as a Restaurant Supervisor has become available to join the team at Carnoustie Golf Links, as part of the Rookery Restaurant at our prestigious golf course.
This is a full time permanent position, working an average of 40 hours per week (on annualised hours). In this role, evening and weekend work will be expected throughout your employment working on a rota basis.
**Key duties of this role include, but are not limited to**:
To pro-actively manage the day-to-day restaurant and bar operation in the absence of the Restaurant Manager or Deputy Restaurant.
To supervise shifts in the absence of the Restaurant Manager or Deputy Restaurant Manager, supervising the Front of House team with a positive motivational approach.
Ensure first-class quality service in all areas of the department.
Ensure daily staff briefings are being conducted on your shift.
Support the Food and Beverage Servers in handling all positive and negative guest feedback.
Supporting the Restaurant Manager and Deputy Restaurant Manager in actively considering prevention, recovery and investigation of any customer complaints.
Anticipate guests needs wherever possible and promote hospitality within the business, enhancing guest satisfaction.
Carry out quality training and coaching with Food and Beverage Servers in a systematic and professional manner.
Ensure the team are correctly uniformed, in line with company standards and understand the
importance of personal hygiene.
Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times.
Greet customers, make suggestions, present and answer questions on the menu.
Take orders and send them to kitchen staff through the POS system.
Prepare the bills for beverages and meals ordered, take the cash and make change, and then balance daily transactions.
Take reservations and booking enquiries.
Use sales techniques to retain customers and attract more.
Ensure daily and weekly cleaning is being carried out.
Comply with equipment usage guidelines.
Comply with maintenance guidelines for the restaurant.
Suggest ideas for new products, equipment and ways of working that could improve our offering.
Be responsible for processing the tills each evening and bank any cash.
Be responsible for assisting with the locking and alarming of Links House at the end of the evening, ensuring the building is secured at all times.
Live the CGL values and promote brand standards as an ambassador.
All other tasks as required by Restaurant Manager.
Why work with us?
3 Course 7 Day Season Ticket
Staff Discounts in The Professional Shop and Rookery Restaurant
Free on shift meals
National HR Cherries Awards Employer of Choice Finalist 2022
Chamber of Commerce Future Skills Finalist 2022
National HR Cherries Awards Wellbeing in the Workplace Winner 2023
Courier Awards Best Overall Business Winner 2023
Courier Awards Leisure, Tourism and Hospitality Winner 2023 and 2024
Information campaigns on various topics (including LGBTQ+, mental health, menopause, stress and burnout prevention and mens and womens health)
Staff Social Committee, events, initiatives and incentives
Learning and Development opportunities
A human being organisation that values and respects all employees
At Carnoustie, we pride ourselves on being a world leading golf destination, holding our values of Authenticity, Inclusivity, Sustainability and Innovation and Development at the heart of all that we achieve. Joining our team would mean upholding these values in all aspects of working life, striving to enhance our customer experience is every way possible.