Part Time Specialist Supported Housing Officer

Job description

*Please note that this role is Part Time, requires travel and that the salary is pro-rata

**ROLE: SPECIALISED SUPPORTED HOUSING OFFICER (HAVING A CAR IS ESSENTIAL)**

**PURPOSE**:To be responsible in conjunction with the Specialised Supported Housing Manager in providing the day to day operations of our outstanding directly managed Specialised supported housing services across the UK, specifically in Watford and Harrow, Outer London. To work and support Housing Staff in accordance with the Associations core values, and to stand in for any of the Housing Support Team or its respective managing agents when requested.

**REPORTS TO**:Specialised Supported Housing Manager

**The purpose of this post**:
To provide an excellent customer focused service for all Chrysalis vulnerable tenants ensuring that care and support housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants and support agencies to address environmental, property and tenancy issues ensuring tenancies are sustained. To develop local knowledge of the communities and neighbourhoods in which our supported housing operates and establish partnerships to meet the needs of tenants and the community. To work closely with our support and care providers in our care and support housing schemes.

**What is the focus**:

- Effectively manage care and support housing schemes
- Work closely with a range of internal departments and external organisations to ensure tenants can maintain their tenancies
- Working closely with team colleagues to enable excellent customer service

**ROLE SPECIFICATION.**

**Tenancy Services**

1.Provide an effective and efficient intensive housing management service to Specialised supported housing and submit weekly report on IHM activity.

2.Provide assistance, advice to tenants and taking appropriate action where required.

3. Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.

4. Manage the Specialised supported housing management responsibilities of the void process.

5. Liaising with care provider staff and appointees/deputies with regards to new tenants’ viewings and sign them up for their new tenancies, ensuring they are familiar with the terms of the Tenancy Agreement and of the services provided by Chrysalis. Assist and support with claiming housing benefit.

6. Liaise with scheme staff over post void inspections to ensure properties are meeting high standards. Follow up on any work required to the void.

7. Respond promptly and sensitively to all reports of ASB, nuisance, harassment, domestic violence anti-social behaviour in line with Chrysalis procedures and current best practice.

9. Contribute as necessary to annual reviews of estate services and service charges.

10. Investigate and respond to all complaints, expressions of dissatisfaction and informal comments about service delivery. Ensuring responses are completed within set timeframe.

11. Respond to emergency calls from tenants, care providers and Chrysalis staff and summon appropriate assistance as necessary.

12. Ensure that care provider staff maintain/monitor fire logbook and ensure that fire procedure is adhered to, and all reasonable precautions are taken to prevent the outbreak of accidental fire - report all issues with fire safety to housing manager or senior housing officer.

13. Report all accidents in accordance with agreed procedure.

**Liaison and Tenant Involvement**

14. Proactively work in partnership with the housing manager and senior housing officer, care providers, social workers and other agencies.

15. Attend joint professional’s meetings to discuss individual cases

16. Ensure tenants are effectively consulted over decisions that affect them.

17. Draw up effective liaison and partnership arrangements with other external agencies such as other housing benefit officers, the police, local authorities and voluntary agencies.

18. Arrange, attend and play a lead role (including Chairing if necessary) at tenant’s meetings.

19. To ensure excellent services are provided to Chrysalis tenants, through close liaison with all concerned parties.

20. Participate in weekly property inspections and submit Scheme Inspection Reports, highlighting any issues with tenants’ rooms and the property in general.

21. Take part in the opening of new or redeveloped schemes, and new tenants are signed up and moved in without delay.

**Arrears Prevention**

22. Provide an excellent customer focused service for all Chrysalis tenants ensuring they are aware of their responsibility to pay their rent and service charges on time and regularly and advise on preventative action to be taken to stop them falling into arrears. Work with care providers to resolve rent arrears issues, including advising and assisting tena