Desktop Support Engineer

6 days ago

Maidenhead, United Kingdom ESP Global Services Ltd Full time

Desktop Support Engineer, Maidenhead
ESP Global Services are currently recruiting a Desktop Support Engineer to join our team based at one of our valued customer sites in Maidenhead.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Desktop Support Engineer you will provide and maintain continuity of service for all desktop devices (hardware, softwareand connectivity) for the customer and resolve any technical issues that may occur within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:

- Respond to customer incidents and service requests and manage through to a successful resolution
- Deliver desk-side support services to the customer
- Deliver hard and soft break fix services for laptops and desktops across the site
- Provide standard and approved hardware and software support and maintenance on desktop devices
- Support, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for desk side issues
What are we looking for?
- Previous experience of working onsite providing Desktop Support
- You will be a confident communicator able to engage with all levels of staff
- Ability to work under pressure and adapt to change
- Excellent customer service skills
- Good knowledge and experience in Microsoft Desktop Software and Operating Systems
- An understanding of network protocols, server hardware and configurations or other IT qualifications
This role will be working Monday - Friday 9am-5:30pm
ESP offers a basic salary up to £26,000 + on call allowance + pension + life assurance and access to ongoing training and career development.
On call is paid at £20per night for every night on call. On call applies 1 in every 2 weeks.

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