IT Desktop Support Engineer

2 days ago

Maidenhead, United Kingdom Sky Systems, Inc. (SkySys) Full time

IT Desktop Support Engineer (Backfill Support/Need based/Part time) 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Title: IT Desktop Support Engineer (Backfill Support) Backfill/part time: It is a Backfill/ part time position means whenever the primary engineer is on leave or absent, they will call you in place of that primary engineer and inform you 1 day before. They will give you the salary based on the days you have worked on. Moreover, the number of days in a month is not fixed they are totally depending on primary engineer absence. Job Requirements: Technical Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), Non-Technical Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Seniority level Entry level Employment type Contract Job function Information Technology IT Services and IT Consulting #J-18808-Ljbffr

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