Lodge Porter

2 weeks ago

Oxford, United Kingdom Balliol College Full time

Balliol College seeks to recruit a dynamic individual to join our busy Lodge team looking after the main reception desk.

**Principal responsibilities/duties**:
Duties include, but are not limited to:

- Main desk receptionist

Issuing room keys and Salto key fobs (for both bedrooms and meeting rooms)
Checking guests in and out
Answering and directing telephone enquiries and announcing callers
Sorting post
Receiving deliveries and ensuring they are then collected
Selling entrance tickets to tourists
Assisting with enquiries from Students
Directing both College and Conference guests to dining rooms and meeting rooms
Putting out signage where necessary
Acting as the College information point
Booking taxis
- Overseeing College security

Regular patrols around College grounds during closed hours
Monitoring CCTV
Switching on and off quad lightings in the evenings and mornings, and collecting temporary lights after an event
Ensuring the removal of unauthorised individuals from the premises, in conjunction with University Security Services or the Police
Ensuring that all contractors report upon arrival and are issued with a badge
Ensuring all vehicles entering the college are recorded
Ensuring that the Lodge remains compliant with GDPR
- Ensuring that the College’s Health and Safety code is adhered to

Running fire alarm tests, fire drills and responding to real alarms
Training and then acting as a First Aider
Recording and reporting accidents and incidents
Contacting emergency services when required
To be fully conversant with the College’s Emergency and Safety Procedures
- Assisting the Development Office

Helping with Degree Day ceremonies and gowning
Assisting with VIP guests during alumni events
Assisting with elderly or disabled guests during alumni events
- Assisting the Accommodation/Housekeeping Department

Liaising with the Housekeeping team
Helping to ensure students vacate their rooms on time
Ensuring that student keys are accurately logged in and out
- Assisting the Conference and Events Manager

Organising and preparing room keys/fobs and internet access for Conference guests
Ensuring that rooms are set up with the correct AV equipment as detailed on the booking system

The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the College's organisation and the overall objectives of Balliol College.

**Person specification/skills and experience required**
- Excellent customer service skills
- Must be proficient using IT
- Strong time management
- Good communication skills
- Well-presented and polite
- Team player
- Calm under pressure

**Responsible to**
Front of House Manager

**Terms and conditions**
**Salary**: Grade 4.1 £26,395

**Benefits**: Uniform provided, Enrolment to University Pension Scheme & Meals on duty
**Hours**: 37.5 hours per week
**Location**: Balliol College Broad Street
**Holiday**: 30 Days per annum plus bank holidays

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