Receptionist/administrator

Job Introduction

Main Responsibilities
- Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention
- Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
- Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
- Demonstrating excellent IT and workload management skills
- Supporting a varied, complex and changeable service.
- A range of difficult situations - always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
- Front of house - demonstrate professional behaviors at all times
- Understand and comply with confidentiality and information governance policies and procedures
- Answering telephone calls in a timely and appropriate manner
- Liaising with reception/admin team, providing the required cover and being flexible during emergencies.
- Sign post patients appropriately.
- Operate the Emis Web Clinical system.
- Process referrals and process Docman (document management system)
- Open, sort and distribute internal and external post.
- Participate in any training considered appropriate to the duties of the post.
- Cover for colleagues in the event of absence through sickness or holidays as required.
- Support with identification and notification of Health & Safety issues.
- Ability to work to own initiative but also to take direct and execute tasks efficiently and accurately.
- Promote effective communication and relationships within the team
- Work collaboratively as a team member to achieve the objectives of the Medical Services contract and aspirations of the team
- Carry out various other administrative tasks

Experience in reception and/or administrative roles is desirable but not essential.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Package Description
You will feel valued as a Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- Salary Dependent on Experience and access to our group pension
- MyWellness - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Access to Reward Gateway - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Lesuire Vouchers
- We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with 100% of our services being rated overall good or outstanding by the Care Quality Commission.