Customer Service Advisor

2 weeks ago

Pontypridd, United Kingdom Page Personnel Finance Full time

A new opportunity has become available for an experience Customer Service Advisor to join a British universal Bank on a temporary 6-month contract with a possibility of a permanent role following a successful trial period.

**Client Details**

Based in Pontypridd, you will have an opportunity to join a business committed to providing a supportive and inclusive culture and environment for you to work in. The role provides a hybrid working environment, meaning that many colleagues spend part oftheir working hours at home and part in the office.

**Description**

**Key responsibilities of a Customer Service Advisor**:

- Provide excellent customer service & responses
- Break down complex issues or customer queries and assimilate a wide range of information to fully understand cause, impact and solution.
- Be proactive in understanding the short, medium and long term customer needs and seek to provide personalised and effective outcomes for the customer and the bank at the first point of contact, handing off to the relevant experts where appropriate.
- Clearly communicate with other business areas as required to ensure great customer outcomes
- Plan and organise with strong attention to detail in preparing for each planned customer contact
- Seek to maximise their own full potential through inviting regular observation, feedback and coaching from peers and leaders, and by committing to actions under the Performance Framework (including 1:1s, Performance and Development conversations), and sharingof best practise between colleagues.
- Adopt a values based approach when dealing with customers
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards - outlined in the Code of Conduct and mandatory training
- Ensure vulnerable customers are identified and supported appropriately
- Correct use of internal systems to ensure that a customer's records are accurately maintained and are up to date
- Be proficient in all aspects of money management
- Proactively identify learning opportunities
- Complete mandatory training to ensure knowledge remains up-to-date of the regulatory environment

**Profile**

**The successful Customer Service Advisor will have**:

- Experience of operating in a customer-focused role
- Proven experience in promoting an excellent customer journey
- The confidence to communicate with a wide range of customers
- Comprehensive knowledge of Internal Systems
- Demonstrate a strong level of knowledge and understanding of our range of products and services
- Demonstrate strong communication skills, able to use a range of communication styles that are tailored to the customer and the situation
- Proven ability to use Microsoft Office tools to a high standard

**The business operate on a Monday to Saturday basis so you will be required to work Saturdays if the business requires it.**

**Job Offer**
- 6-month temporary contract with a possibility of a permanent role following a successful trial period.
- Hybrid working available.
- Holiday pay.
- Pension.

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