Collateral Services Operations

**JOB DESCRIPTION**
Collateral Services Operations is a rapidly growing area offering a wide variety of Collateral based products to a varied client base, ranging from the Broker Dealer groups to Hedge Funds to Global Fund Managers. Our products are constantly developing in line with new business opportunities.

The Securities Collateral Management Operations team supports 2 main products: Securities Lending Escrow (SLE) and Tri Party Repo (TPR). Securities Lending Escrow is an established product which provides a Collateral Management Service to support stock lending between large Borrowers and Lenders. Tri Party Repo is a trading activity whereby cash is lent from one client to another on a secured basis at an agreed rate for an agreed term. Client Service Representative (CSR) Teams - Accurately manage client accounts and collateral allocation, liaise directly with clients whilst adhering to strict market deadlines and internal controls. Ensure timely collateralization of client accounts.

**Job responsibilities**
- Verification of free of payment and cash transactions within market deadlines
- Verification of Operations control checks via Operations Task Manager, ensuring all key control checks are completed accurately and within a timely manner
- Management of a team of CSRs ensuring the team are provided the opportunity to develop in their roles
- Ensure regular one to ones are completed and training plans are maintained and constantly reviewed
- Maintain strong relationships with Client Service teams and ensure any client issues are escalated in a timely manner
- Partnering with Middle Office and Client Service teams to ensure Client’s receive exceptional service
- Escalation contact for the Tri-Party Operations Team; and participation in Client Due Diligence meetings and service calls

**Required qualifications, skills and capabilities**
- Client Focused individual with proven Client Service skills
- Numeracy skills and attention to detail, accuracy and organised
- Problem solving and ability to understand complex models within financial sphere
- Flexible approach to working hours and overtime is key, including UK bank holidays and occasional weekend work
- Excellent verbal and written communication skills
- Ability to work within a dynamic team environment
- Ability to prioritise and work under own initiative

**Preferred qualifications, skills and capabilities**
- Experience within Collateral favourable
- Collateral Management experience
- Financial Services experience and stock Lending or Repo experience

The Tri-Party Operations team provides a service to our clients across European working hours, covering 9:00am-6:30pm and is also required to work UK Bank Holidays as governed by client requirements. Cover may be provided via rotational shifts so a flexible approach to working hours is therefore needed.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.