Client Services Collateral Management Operations

**Client Services Collateral Management Operations Analyst**

We are seeking a Client Services Collateral Management Operations Analyst to join JP Morgan's Collateral Services Team in Bournemouth on an initial 9 months contract with an opportunity to potentially go permanent in the future. You should have excellentcommunication skills, strong attention to detail and analytical skills, good excel skills and be a good team player.

**Collateral Services Team**

The Collateral Services team provides a controlled environment for the mitigation of counterparty risk via the monitoring and collection of collateral for the CIB trading businesses including; Fixed Income, FX, Equity Derivatives, Credit Derivatives, Commodities,Prime Brokerage and Fixed Income Repo.

The team is primarily responsible for:

- Management of a portfolio of clients, providing consultation and expert advice.
- Facing internal and external clients, to involve resolving relationship issues and significant client matters on behalf of the business.
- Issuance, receipt and monitoring of margin calls in accordance with the terms of the collateral agreements for OTC Derivatives
- Resolution, control and escalation of collateral disputes and fails to senior management and credit risk teams.
- Settlement, Recording, reconciliation and control of cash or securities received/posted as collateral.

Key objectives of this team are to provide clients with the option of receiving single consolidated reporting/statements, a single funding point for settlement activity and a single point of contact for supporting daily activity across Derivatives CollateralManagement teams.

The Bournemouth based Client Service Representative team primarily deals with the banks priority buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and partners internally with various Marketers/Salespeople, Prime Brokerage, Credit Executives,Middle Offices and other line of Business Operations Teams.

**Summary of Responsibilities**
- High level of customer interaction. Generating collateral statements and sending calls to clients for both standard and non-standard agreements.
- Answering of incoming collateral calls sent by clients comparing them to JP Morgan's exposure.
- Agreeing on the amount and type of collateral to be moved. i.e. Cash or securities; follow up on any counterparty fails.
- Timely resolution of incoming queries regarding a client's portfolio, escalation of issues, reconciliation and dispute resolution with regards to disputes or credit sensitive customers.
- Agreement of coupons due on securities held as collateral & processing of month end tasks including the agreement of interest on any cash collateral held/delivered.
- Participation in projects, testing to ensure JPM operating infrastructure continues to be enhanced and developed to meet the business needs (Occasional weekend testing support may be required)

**Skills and Qualifications**
- External Client services experience, or similar experience interacting with senior/demanding internal clients with strong client communication skills and an strong ability to build client relationships
- High level of accuracy and attention to detail is required with an ability to work with mínimal supervision and in a methodical and organized manner and to follow procedures.
- Must be highly numerate with good keyboard and core system (Outlook, Excel, and Word) skills.
- Ability to work as part of a team and be flexible during busy periods such as month end & self motivated and flexible approach to working hours
- Working knowledge of OTC Derivatives Collateral Management and supporting Legal documentation (E.g. ISDA, GMRA) is advantageous

**Please note JP Morgan are working on a hybrid model of 3 days in office and 2 days from home per week. When working from home you will need your own Laptop/PC as these are not provided.