Administration Assistant

**Risk & Compliance Apprentice Administrator**

As a Risk & Compliance Apprentice, you will support the Head of Risk & Compliance in ensuring the firm adheres to regulatory obligations and maintains high standards in client service and internal governance. This role offers hands-on experience in legal compliance, complaints handling, and operational risk management, with structured training and mentoring to support your development.

**Future Prospects**
- This apprenticeship offers a pathway into a career in legal compliance, risk management and complaints resolution. You will gain exposure to real-world compliance challenges and be mentored by experienced professionals in a supportive environment.

**The Law Practice**
- A regulated firm of Solicitors, delivering legal services to individuals, families and businesses.

**The Position**

**Key Responsibilities**:

- **Complaints Handling Support**:
Assist in logging, tracking, and responding to client complaints under supervision. Help prepare documentation for internal reviews and support the resolution process in line with firm policy and regulatory expectations
- **Compliance Monitoring**:
Support in monitoring compliance with Anti-Money Laundering (AML) regulations, SRA Standards and Regulations, and Data Protection legislation. Assist in maintaining accurate records and reporting obligations
- **File Reviews & Data Analysis**:
Help co-ordinate file review processes, identify patterns or recurring issues, and contribute to process improvement initiatives. Learn how to interpret compliance data and prepare summary reports for internal stakeholders
- **Policy & Procedure Support**:
Assist in reviewing and updating internal policies, including those related to risk management, file closure, and client care. Help ensure that documentation is current and accessible
- **Training & Development**:
Participate in internal training sessions and external courses as required. Support the delivery of compliance training to other staff by preparing materials or coordinating sessions
- **Administrative Duties**:
Provide general administrative support to the Risk & Compliance team, including document management.

**IMPORTANT**

**Desired skills**
- **A local commute essential**:

- **4-9 grades English and maths GCSE's**:

- Confident with excellent communication skills.
- Ability to multitask and manage reception in conjunction with other administration duties
- Good attention to detail
- Good working knowledge of ICT packages including Word, Excel and Outlook.
- Ability to demonstrate or gain a clear understanding of the firm’s in-house systems where training will be given
- Excellent presentation, organisation and timekeeping skills
- Awareness of confidentiality and safeguarding
- The ability to use own initiative, be able to work individually as well as part of a team
- Must be well-presented with a clear, pleasant telephone manner
- Good organisational skills
- Good client care skills

**Personal qualities**
- Well presented and polite
- Ability to take the initiative
- Confident at dealing with people at all levels
- Reliable and adaptable
- Willingness to take on challenges and to push oneself further
- Motivated and keen to learn new skills

**Training to be provided**

Course Content:

- Utilising IT programs and software
- Decision making
- Managing a quality service
- Project management
- Understanding the organisation and stakeholders
- Relevant regulations and policies
- Business fundamentals
- Professionalism and performance management

**You will complete the Level 3 Business Administrator Apprenticeship Standard.**
- This Apprenticeship will involve off the job training.
- You will also develop your knowledge, skills and behaviours.
- You need to have an employer to support your Apprenticeship and be employed in a relevant job role.
- The typical length of this Apprenticeship course is 18 months.
- This course has multiple start dates throughout the year

Apprenticeship information

Business Administration | Gateway Website (gatewaytrainingconsortium.co.uk)

**Things to consider**
- Please have a CV prepared on a word document
- Vacancy is for an immediate start, please consider this if you are still in education.
- PLEASE DO NOT CONTACT THE EMPLOYER DIRECTLY
- The closure dates are for a guideline only and the vacancy may close prior to the dates advertised. How far do you live from the business and please detail how long it will take to travel?

**Job Types**: Full-time, Permanent

Pay: From £15,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- The following qualifications are required for this Apprenticeship.

Do you hold English and maths GCSE grades 4-9
- When did you leave education?
- A local commute is essential to be considered for this position.

How far do you live from Southend On Sea and how long would it take to travel?

Work Location: In person

Application deadline: 11/07/2025
Expect