Operational Engagement Officer

We are keen to recruit an Operational Engagement Officer who will help the team to live and deliver our values and ambitions. Funded through the Reaching Communities National Lottery Programme, this is a highly rewarding job which will allow an exceptional individual to make a real difference to the lives of young people.

**We’re looking for someone who can**:
Nurture, support and manage people:

- To ensure we have a happy, well-trained and motivated team, focused on delivering engaging, relevant and consistent services to young people
- To develop the capability, skills and knowledge of the youth work staff team, sharing experiences and ideas to develop learning and work towards the progression of professional practice

Work well with young people aged 10-18:

- Ideally you’ll be a bridge-builder with a background in developing and managing trusting relationships with others, with a view to gaining support and opportunities for working in partnership

Manage, monitor and improve service delivery:

- Proactively manage, monitor, report on and improve our service delivery, to improve effectiveness and efficiency in everything we do, identifying clearly defined outcomes for young people for each service we offer
- Be responsible for the oversight and management of SNaP YOUTH Work provisions

Communicate and inspire:

- Support our ambition to create and build stronger and more connections in the community, with schools (secondary and primary), businesses, community groups and others
- Play an active part in enhancing the development of effective external communication activities to establish and promote publicity which raises the charity’s profile and reach

**Background and Context**:
SNaP Youth is a sub-name given to the registered charity ‘SNAP DEVELOPMENT PROJECT’. The charity was formed in 2004 and for the last 19 years we have been delivering needs-led youth work for young people aged 10-16 years living in South Normanton and Pinxton. As the only long-standing generic youth work provider in the local area, we are passionate about developing and facilitating the very best youth work provision. We want young people to have somewhere to go that is fit for purpose, something to do that is developmental and challenging and someone to talk to who is genuinely interested. In practise, we support young people to gain the knowledge and information needed to make informed life choices. We encourage young people to get involved with something that they are interested in. It could be arts, drama, cooking, sports, music or taking part in volunteering - anything that sparks an interest and gives them confidence. We believe that when young people learn to feel good about what they are doing they are happier and better prepared to succeed in whatever they want to achieve in life.

**Post**: Operational Engagement Officer

**Area**: South Normanton & Pinxton

**Responsible to**: CEO

**Salary**: £18.00/hour Hours: 22.5 hours per week

**Funded**: - 1.5 year contract

**Main Role**: To ensure services are efficient, cost effective, well managed and deliver planned outcomes. To manage the youth work provision and progression of professional practice. To raise the charity’s profile and build connections in the community.

**Specific Tasks and Responsibilities**
- To ensuring services are efficient & cost effective, using impact reporting tools to effectively collect data, evaluate the performance of the youth work provision, identifying areas for improvement and implementing required changes.
- To manage and ensure the effective delivery of ‘outcome based’ youth work provision.
- To build connections with others, gaining support and partnership opportunities.
- To work with the CEO and Fundraising and Marketing Officer to raise the profile and reach of the charity, using strategies that include social media services, newsletters, and other external communication tools.
- To ensure all safeguarding, health and safety and other duties of care are met; including the completion of risk assessments.
- To support the business plan and funding bids.
- To maintain awareness of risks and changes in the external environment that affect the work of the charity.
- To oversee and take an active role in managing SNAP YOUTH Work provisions, including youth club sessions, schoolwork, 121 mentoring, community projects, detached youth work, sports work and occasional residential trips away.
- To participate in regular performance reviews and be prepared to undertake training courses appropriate to the role.
- To undertake any other such duties commensurate within the grade of the post, as required.

**Person Specification**:
**Essential**:

- You will have managed or directed people in a service delivery setting.
- You will have relevant experience and/or an understanding of working within a charity, voluntary or community setting.
- You will have the ability to respond flexibly to the needs of young people, the community