Customer Service Advisor

Customer Service Advisor
Birmingham

Customer Service Advisor, Engineius’ goal is simple: to make vehicle movement easy.

We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 500+ drivers and transport agents across the UK.

We went live in April 2018. Since then, we have acquired over 80 clients, many of which can claim to be amongst the largest players in the UK automotive industry.

We are already one of the largest competitors in our space but have ambitions to grow much further.

And we can see our hard work paying off, so much so that we are very proud to have received two high-profile awards in 2021 so far, including the best fleet service software product at the Business Car Awards, and the fleet management innovation award atthe Company Car Today Innovation Awards

We are looking for an enthusiastic and motivated Movement Expert to join our Service delivery team in Birmingham.

The Customer Service Advisor will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

Customer Service Advisor - Key Responsibilities:

- Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:

- Helping to answer their queries and providing any support required;
- Solving their problems as quickly and efficiently as possible.
- Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.
- Building and maintaining positive relationships with our customers by:

- Calling them proactively before any issue becomes a real problem and agreeing potential solutions;

What Characteristics Are We Looking For?
- Enthusiasm and passion to succeed in everything that you do.
- A genuine desire to take responsibility, rather than wanting to stay 'under the radar’, and ambition to progress in a rapidly growing business.
- Being trustworthy: if you say it, do it. This means building relationships via the phone, with the ability to change tone to suit the situation and audience.
- Willingness to learn: wanting to take on new challenges, with the understanding that learning from mistakes is crucial.
- Resilience: the attitude that challenges along the way only serve to make successes more rewarding.

If that sounds like you, we are flexible on prior experience, but it would be beneficial to be able to demonstrate a proven record of:

- Commitment to customer service delivery;
- Relationship-building with customers and/or suppliers over the phone;
- Attention to detail and the ability to do more than one thing at once;
- Choosing to step up to take more responsibility and accountability.

What You Can Expect:

- Full time role with a competitive salary, plus a team bonus.
- Normal working hours will be 37.5 hours per week.
- The Vehicle Movement Expert will be required to work on a shift pattern basis to cover the operational hours of the business (07:30 - 19:30).

Engineius will take into account your work-life balance, but this shift pattern will include work during Saturdays on a rota basis.

Reporting line into our Team Leaders & Head of Service Delivery.
- Development and training roadmap with opportunity to progress into a more senior Customer Service Specialist role if objectives are met.

Working location: Somerset House, 37 Temple Street, Birmingham, B2 5DP

Enrolment onto our benefit scheme where you can access and sign up to cycle to work, retail and gym discounts, discounted private medical insurance, investment and savings advice and mental health and wellbeing support.