Service Receptionist
2 weeks ago
Job Role: Service Receptionist
Richard Hardie Ashington
Contract Type: Full time
**Salary**: depending on experience, plus a realistic performance bonus, and further performance related bonuses on Service Plan Sales.
Hours: Monday-Friday 8:00am-6pm, alternate Saturdays 8:00am-1pm.
About Us
We have a fantastic opportunity for a Service / Parts Advisor to join our expanding Service Team here at Richard Hardie MG/Fiat/Abarth Ashington, now operating under a new Management Team.
Our Service Advisors play a key role within our Aftersales function, ensuring customer satisfaction in the service and repair of all types of motor vehicles.
Richard Hardie is a proud family run Motor Retailer, with a heritage spanning over 5 decades in the Northeast, now representing MG, Fiat and Abarth.
About the Role
We are on the look out for an experienced Service Receptionist.
- Dealing with customer requirements for service and repairs, In a friendly and professional manner
- Managing a high volume of customers daily as well as telephone calls and online bookings
- Managing the allocation and handover of courtesy vehicles
- Liaise with the workshop team to ensure timely completion of customer vehicles.
- Advising customers about any additional work that may be required to their vehicle using our EVHC system.
- Working as part of a team, and support both Aftersales and Sales teams
- Willingness to learn and attend manufacture training.
About You
- Be able to confidently engage and build relationships with customers.
- Experience within a main dealer or independent environment preferred but not essential.
- Great organisational and time keeping skills.
- Experienced and confident in using computer systems.
- Have a professional telephone manner.
- Ability to work in a fast-paced environment whilst meeting targets and deadlines.
- The most important thing is to have a great attitude.
**Job Types**: Full-time, Permanent
Pay: £22,100.00-£25,000.00 per year
Additional pay:
- Performance bonus
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Service Advisor
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