Receptionist - Part Time

7 days ago

Wallsend, United Kingdom Newcastle Building Society Full time

**About the Role**

The Receptionist will be the first and last impression that our customers, clients and colleagues will have with our Society. Therefore, it is essential that a positive, memorable experience is delivered to all those walking through our doors.

The post holder should have a natural passion for excellent customer service as we seek to create thriving spaces that welcome everybody; informal meetings, social meetings, networking, and relaxation spaces.

The purpose of the role is to run an effective reception service within the Atrium of Cobalt Head Office delivering excellent customer service to both internal and external clients and visitors. Duties will include:

- Acting as first point of contact for all reception queries in an efficient and concise manner.
- Efficiently check-in of all visitors, utilising technology where possible to ensure efficient and cost effective solutions are promoted.
- Ensure quick communication of visitor arrivals is achieved where automated options are not utilised.
- Act as point of contact for internal / external telephone enquiries.
- Ensure that all visitors are dealt with courteously and promptly.
- Work with the Corporate Receptionist to support and facilitate meetings and logistics for meetings for external and internal stakeholders.
- To help co-ordinate emergency evacuation procedure.

**Hours of work are Monday - Thursday 1pm - 5.30pm and Friday 8.30am - 5.30pm with flexibilty required for holiday cover.**

**About You**

To be successful in this role, you should maintain the behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

**About Us**

Newcastle Building Society is the North East’s largest Building Society whose purpose “Connecting our communities with a better financial future” inspires and directs our activities.

**In addition to joining a great team within a truly local organisation, our colleagues also benefit from**:

- 25 days holiday allowance (rising to 30 days with length of service) + bank holidays
- Corporate bonus scheme
- Subsidised event tickets
- Generous pension scheme
- Performance-related pay
- Free on-site gym
- Paid Volunteering days
- Staff Association Membership Option
- Development Programme.

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £17,009.00-£19,569.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wallsend: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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