Head of Enterprise Monitoring

Are you seeking a technical leadership position within a large organisation that provides critical healthcare IT services to over 100,000 individuals? If so, we are interested in hearing from you.
Delivering this change will require strong technical, people, and organisational leadership skills. The role demands a proactive and passionate individual capable of working autonomously in a complex environment and highly focused on achieving results.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
**As Head of Enterprise Monitoring you will**:

- Develop and implement a comprehensive enterprise monitoring strategy aligned with the organisation’s vision and missions.
- Have a strategic mindset to ensure the seamless monitoring of extensive digital services and underpinning infrastructure, to deliver optimal performance, availability, and reliability.
- Develop the business case and work with product and platform teams to develop and implement an Enterprise Operations Centre which would use the tooling to monitor systems, identify issues and proactively take action to improve performance and availability.
- Ensure all tools are fit for purpose, meet business requirements, and are effectively integrated to provide real-time insights to the end-user experience.
- Provide technical leadership to optimise the performance of IT infrastructure
- Own the operational relationship with suppliers, ensuring services and products are aligned to industry best practice and regulatory and contractual requirements.
- Work on high-profile systems and solutions delivered at the National scale, in line with the organisation’s commitment to agile delivery practices and a product-based approach.

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
**You will**:

- Line-manage geographically dispersed senior and specialist teams within the Directorate and deputise for Chief Cloud Officer when required.
- Have responsibility for long term workforce planning, including succession, development and training of staff, to support the long term technical and knowledge-based objectives of the organization within the continuous improvement agenda.
- Support the Operations Directorate to work with openness and transparency, developing effective strategic partnerships, networks, and forums to enable successful collaborative working ensuring that we advance our business objectives.
- Work in partnership with a range of stakeholders is essential to ensuring we understand, listen, and respond to needs. We work in collaboration with health boards and trusts, public bodies, Welsh Government, social care and community services, academia, industry, and the public.
- Work closely with other teams, directorates and the wider NHS family to provide dashboard and data to deliver optimal services.
- Participate in an on-call 24x7 management rota