Front of House Reception

2 days ago

Woking, United Kingdom Asahi Europe & International Full time

**Front of House Reception**

**Key Accountabilities**
- Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
- Answering calls and directing them to the appropriate department or persons, which may include taking detailed messages and passing these on to the relevant persons.
- Ensure guests are greeted & welcomed courteously and their needs are always anticipated.
- Efficient guest registration and host notification with the ability to remember guest names and faces.
- Proactively assist guests with whatever they required
- Ensure the reception area is always kept immaculate and tidy.
- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
- Managing point of contact of day/evening cleaners and security to ensure that any issues or concerns are communicated effectively to ensure smooth operations at all times.
- Ordering and distribution of stationary. Ensure that stationary levels are maintained and requests by staff are fulfilled, i.e., requests for flips charts, markers, etc.
- Manage meeting room requests and liaise with staff. Ensuring that rooms are set up appropriately and as requested
- Facilitate the starters/leavers process, this includes but is not limited to, ID passes, laptops, mobile phones, and IT hardware.
- Manage all parcels, deliveries and consignments received and sent out, i.e., receiving, recording and distribution of parcels.
- Book taxis and cars for staff and visitors as required
- Undertake general team administration and ad-hoc duties for the business as required.
- Be able to provide general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
- Ensure that all Asahi security, emergency and H&S procedures are adhered to at all times and that any hazards are immediately reported to the Facilities Team.
- Work with and support other members of the team.

**Experience Required and Key Attributes**
- Strong experience of operating within a Customer Service environment
- Strong customer services skills and experience
- Present a self
- image of confidence and authority
- Immaculate self-presentation
- Service orientated attitude
- Ability to easily memorise names and recognise individuals’ particulars
- Ability to provide services to the highest specification within a Corporate Head Office Building
- Strong team player
- Excellent time management and organisational skills
- Excellent computer skills and the ability to learn new software and systems

We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.

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