Civil Enforcement Officer

**Civil Enforcement Officer**with previous experience in an enforcement role, excellent communication and customer service skills and a keen eye for detail is required for a well-established local council based in Rutland, East Midlands.

**SALARY**:£19,312 - £19,698 pro rata + Benefits

**LOCATION**:Rutland, East Midlands

**JOB TYPE**:Part-Time, Permanent

**WORKING HOURS**:23.5 hours per week - Monday to Saturday on a rota basis including bank holidays

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Civil Enforcement Officerwith previous experience in an enforcement role, excellent communication and customer service skills and a keen eye for detail.

Working as a Civil Enforcement Officer you will support the Council’s priority to improve road safety by being the customers’ first point of contact when parking and requesting advice or support on arrive to the County towns.

As a Civil Enforcement Officer you will patrol the specified pay & display car parks and various routes on-street ensuring at all times that enforcement decisions are fair, effective and consistent, following set protocols and policies.

**DUTIES**

Your duties as a Civil Enforcement Officer will include:

- Give assistance on parking or general town information to members of the public
- Patrol the specified routes and car parks in the designated civil enforcement area and inspect stationary vehicles
- Serve penalty charge notices where it is believed a penalty charge is payable using service specific, notice-issuing hand-held devices
- Carry out appropriate checks of stationary vehicles displaying permits or disabled blue badges to ensure that motorists are using the permit or badge correctly
- Monitor the parking bays for staff and visitors to the Council offices
- Check that all appropriate enforcement lines and signs are in place and visible while maintaining records of problems and reporting any car park, highway and street defects that give enforcement or health and safety concerns to the Parking Services Manager
- Report any public safety concerns or possible criminal activity as appropriate
- Report any illegal advertising boards, notices or 'fly posting’ items or similar activity and remove and destroy advertising literature from vehicles and car parks
- Check that pay and display machines are in working order, perform basic repairs, close down defective machines
- Maintain ticket stocks within the pay & display machines and advise the parking services office when ticket stationery stocks need re-ordering

**CANDIDATE REQUIREMENTS**
- Educated to GCSE/O level standard or equivalent
- Experienced in enforcement practices (training in parking enforcement will be provided)
- Sound numeracy and literacy
- Basic IT skills
- Confidence to deal with public and provide good standard of customer care
- Motivation and commitment to teamwork with ability to work on own initiative
- Able to recognise discrimination and be proactive in ensuring the Council’s policy is put into practice
- Commitment to training and development
- Flexible and adaptable approach to work tasks
- Good mobility able to conduct outdoor patrols over long distances daily
- Flexible approach to work and working hours, to include evenings, weekends and bank holidays
- Work outside in all weather conditions
- Mobile and able to work from various locations with a full valid UK driving licence
- Must have access to a vehicle for work at all times

**COMPANY BENEFITS**
- A safe working environment
- Structured salary reviews
- Generous annual leave entitlement, plus 8 days paid bank holidays
- Local government pension scheme
- Occupational health service
- Flexible working policies to enable you to balance work and home commitments

**APPLY TODAY**

JOB REF: AWDO-P7908

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