Ao Practice Administrator

**Details**:
**Reference number**:

- 309491**Salary**:

- £22,758- Per Annum, Pro Rata for part-time- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Medical Centre, Kendrew Barracks, Cottesmore, Oakham, Rutland LE15 7BXAbout the job

**Job summary**:
Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.

We are looking for two flexible, enthusiastic, and adaptable AO Practice Administrators to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within the Medical Centre at Kendrew Barracks, Cottesmore, Rutland.

Does this sound like the role for you? If so, we would love to hear from you

**Job description**:
The post holder will work as a member of the Defence Primary Healthcare (DPHC) Team. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all medical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the Primary Healthcare (PHC) team, secondary care and other associated healthcare agencies.

The post holder will be required to use the Defence Medical Information Capability Program (DMICP) computer system, having completed all necessary training. As the Medical Administration Officer, the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users. The post holder will be required to provide administrative support to Practices within the Practice Network.

**Person specification**:
Main details of the role include but are not limited to:

- Overseeing the running of clinics, maintaining, and monitoring the Practice appointments system.
- Managing the process of referral to Civilian Hospitals and Ministry of Defence Hospital Unit (MDHU) Host Trusts, initiating and compiling all necessary paperwork.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Some analytical work may also be required in the form of requests for searches and data gathering for certain projects.
- Providing administrative assistance to Practice staff as required, including word/data processing, filing, photocopying, and scanning.
- Receiving and assisting patients and visitors, directing to others as appropriate. Handling all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team. Processing and distributing incoming (and outgoing) mail.
- Ensuring that clinical rooms are ready for use and stocked with appropriate prescriptions, forms etc. Ordering, re-ordering and monitoring of stationery and supplies. Monitor equipment and report any operating problems.
- Organising authorised travel arrangements as required, including transport and hotel bookings.

Please refer to the attached Terms of Reference for a full list of duties.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Changing and Improving
- Managing a Quality Service
- Working Together
- Delivering at Pace
- Leadership
- Communicating and Influencing
- Changing and Improving
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £22,758, Ministry of Defence contributes £6,144 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Free parking
- On-site shop

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.

This post does not offer any assistance with relocation allowances.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our