Housekeeping Room Attendant

2 weeks ago

Oxford, United Kingdom MERCURE Full time

Company Description "Why work for Accor? - Entitle of 28 holiday days (bank holidays included) - Employee benefit card offering discounted rates in Accor Hotels worldwide - Develop your talent through learning programs by Academy Accor - Free Bonus Breaks Voucher - Friends & Family Rates - Eye Test Vouchers - Opportunity to grow within your property and across the world - Friendly working Environment - Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **Job Description**: **Pay Rate: £10.50** **Contract 0 hours** *** **Customer Relations** - Helps foster customer loyalty by developing friendly and personalised relations with guests - Respects guests' privacy while working (for example, by respecting the "Do not disturb" sign) - Takes guests' behaviour patterns into consideration, eg. knows whether to replace bathroom linen or not - If asked, explains to guests how to use certain equipment - Heeds any remarks made by guests and ensures follow-up **Professional Techniques / Production** - Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel - Ensures that rooms look attractive - Checks that equipment is in good working order, informing the Housekeeper of any anomalies - Ensures that guest documentation in the rooms is complete and up-to-date - Applies the procedure for handling lost property - Respects guidelines on the use of cleaning products - Handles hotel equipment, complimentary welcome gifts and room linen with due care - Is responsible for cleaning and restocking the trolley every day - May have to clear room-service trays - Is responsible for the "master key" **Commercial and Sales** - Is familiar with the services on offer at the hotel, can inform and encourage guests if asked about them **Management and Administration** - Respects recommended doses of cleaning products, thereby helping keep costs under control **Hygiene / Personal Safety / Environment** - Ensures that the workplace remains clean and tidy by always respecting HACCP regulations - Respects the instructions and safety guidelines for equipment used - Applies the hotel's security regulations (in case of fire etc) - Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) - Sorts room linen in line with the hotel's procedures **Qualifications**: Experience preferable, not mandatory Necessary training offered Additional Information Your team and working environment: Mercure Oxford Hawkwell House is 4* hotel located at the quite village called Iffley in Oxford. The hotel has Breakfast area, bar, lounge and the restaurant. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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