Bookings Coordinator

Nightshift Pest Control was formed in 2013 specialising in both reactive and proactive preventative pest control across London and the UK with a varied client portfolio to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Councils, NHS Trusts, Housing Associations, and government contracts. Service delivery is at the heart of everything we do. Our offices are based in the Pantiles in Tunbridge Wells (5-minute walk from station). Our office is open Monday to Friday 8.30am to 5.30pm.

Due to expansion of the company, we currently have a fantastic opportunity for a Bookings Coordinator to join our friendly team. You will be working alongside our other bookings coordinators and schedulers. The role involves manging both PPM and reactive jobs for a key client. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.

This is a permanent full-time role. The hours are 40 hours per week, worked Monday to Friday, 8.30am to 5.30pm.

Nightshift Pest Control prides itself on our excellent customer service, client retention and the ability to jump as soon as our clients have a problem. You will have the ability to work well within a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.

The responsibilities of the role will include.
- Managing a key client account from beginning to end
- Answering inbound calls and assisting clients with enquiries and bookings of appointments.
- Update jobs with changes and status's of each job.
- Contacting customers to book in appointments.
- Provide a high level of personalised customer service at all times
- Liaise with our technicians to book follow on appointments for clients
- Update of systems to ensure clients receive copies of our reports or quotations.
- Compiling quotations to send to client for extra works
- Managing adhoc jobs from ordering materials, access equipment and RAMS.
- Updating clients on the status of jobs
- Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement

You would be playing a vital role within an expanding business, as first point of contact for our clients, delivering excellent customer service and exceeding their expectations. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

Desired experience and qualities;
- Excellent communication skills and telephone manner.
- Confident individual.
- Previous experience within customer service role.
- Working within a face paced environment.
- An ability to deal professionally and calmly with clients and engineers over the phone at all times
- Ability to multi-task and work on your own initiative in a busy environment
- Meticulous attention to detail

**Benefits**:

- 22 days annual leave per year + bank holidays _(Entitlement increases incrementally over period of employment up to a maximum of 25 days after 5 years)._
- Auto-enrolment into Government pension scheme
- Medicash Benefit Package
- Life Assurance
- Monthly £100 performance bonus
- Opportunity for progression due to expanding business

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person