Engineering Team Coordinator

1 day ago

Royal Tunbridge Wells, United Kingdom Markerstudy Full time

Overview:
The Engineering Coordinator books in installations/Service for our team of in-house engineers based across the UK and 3rd party contractors. The role is highly Customer Service focussed and will involve a high level of diary management. They will be working within the Technical Support and Customer Relations teams to provide first class service to new and existing customers.

**Responsibilities**:

- Liaising with customers once new orders are received to find out their availability for installation/service, their locations and what type of installation/service this will be.
- Managing the diaries of approx. 10 installers across the UK and any 3rd party contractors, ensuring travel time and installation time is correct and to maximise efficiency, costs and time/travel wastage.
- Knowledge (or willingness to learn) of different types of installations and vehicles is a must have requirement, a training programme will be provided including attending installations.

Qualifications:

- Scheduling or logistics background
- Diary management experience
- Route or despatch planning experience
- Excellent communication skills
- Ability to work on own initiative and as part of a team
- Good working knowledge of Microsoft Office

**What are we doing to help us build a thriving, inclusive community?**

Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part

Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called
**#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.

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