Transformation Analyst

**Who are we?**
We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying?2.7 billion litres of waterto around 10 million homes. Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.
We’re an essential service and have operated throughout the Covid19 pandemic, and we need you to help us to deliver excellent service so we can continue to be there for our customers.
**About the role**
We are seeking a Business Change and Transformation Analyst to join our newly created Customer Transformation team; this is a hybrid role where you will mainly be working remotely.
Working within the Portfolio function of Customer Transformation this area is responsible for the end-to-end governance and management of the customer transformation portfolio - from review through to governance and benefits realisation.
Your role as Transformation Business Analyst will lead on a range of key portfolio activities to provide management information, analysis, and commentary to enable the department and Thames to make informed business decisions on what transformation is focusedon and why.
**What you’ll be doing**:

- Support in designing and developing a set of reports to measure our deliverables and report progress back to different levels of the organisation including senior leadership
- Accountable for qualifying and prioritising transformation opportunities & initiatives through clear analysis of data - coming from multiple sources
- Responsible for opportunity impact assessments and business capability solution sourcing and maintaining data as a resource for future reference
- Delivery on risk assessment analysis for change requests
- Scoping/sizing of the opportunity - working alongside channel performance to review data
- Provide key recommendations to support business cases for Customer Transformation
- Design & deliver the analytical aspect of technical solutions using key tools & skills in analytics
- Conduct necessary research required to put forward recommendations on priorities

**What we're looking for?**:

- Experience of change and transformation required
- Skills and experience needed for this Process Transformation Analyst role
- Experience working as either a financial, reporting, data, or business analyst analysing data, creating reports and working with business functions to construct business cases
- Analytical skills that allow for the development of data-driven reports
- Experience putting together business cases and collecting information from different functions, asking critical questions and developing benefits and cost structures
- Analytical skills that allow for the development of data-driven reports
- Ability to use Microsoft Excel to create pivot tables, graphs and charts

**What’s in it for you**
The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thriveson being challenged and ensuring that we deliver the best outcomes for our customers and our business.
You will use your specialist technical skills and work alongside a team of analysts that will collaborate alongside a wider portfolio team.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide optionsaround working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall DiversityChampion and Disability.
Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about?working at Thames Water