Customer Journey Exec

2 weeks ago

Edinburgh, United Kingdom Snag Group Ltd. Full time

Can you craft the online customer experience for a rapidly growing suite of ecommerce sites? Snag is an
ethical, size inclusive clothing brand breaking down walls in the ‘fashion’ industry and fighting the fashion
patriarchy. We need someone solely responsible for our customers journey through our sites. Someone to
take ownership and deep dive into data to ensure that our sites are optimised, with trends being spotted
before they happen.
- Drives online sales and the customer experience through eight ecommerce sites with a strong

ecommerce background, ideally Shopify.
- Execute seasonal plans, with a focus on driving increased conversion.
- Deliver an exceptional customer experience and help achieve corporate objectives.
- Analyse business metrics to track selling, identify key trends and maximise opportunities to achieve

continued growth and profitability.
- Utilize analytics to identify trends in user behaviour and provide recommendations to improve

processes, resolve recurring customer issues, and achieve strategic and operational business goals.
- Work closely with the content and marketing team to maintain the onsite taxonomy, categorisation,

content, and navigation of the Snag B2C website and marketplace.
- Help manage the day-to-day operations of the website, including weekly reviews and maintenance.
- Work closely with the marketing team to maintain product uploads and key launches.
- A good understand of design fundamentals, such as type, colour, layout, and imagery

creation/optimisation.
- Keen understanding of eCommerce UX best practices.
- Keep up to date with developments and latest techniques in the ecommerce world. Share and use this

knowledge to keep developing the website to keep us ahead of our competition.
- Support through website improvements, working with project managers to implement website

roadmaps, carry out A/B testing, and run analytics to improve user experience.
- Help oversee day-to-day management of the website and changes to improve conversion.
- Use customer feedback to investigate, identify and fix issues.
- Support the content team where needed in the creation of new product listings, web, and landing

pages.

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