Customer Journey Manager
3 days ago
Job title: Customer Journey Manager Location: Edinburgh Salary: £59,850 - £66500 Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business in delivering high quality, efficient and impactful outcomes for customers within the Protection Market. To support our ambition of becoming a top 3 protection provider we're looking for a Customer Journey Manager to join the team, where you'll be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. What you'll be doing: Work Independently to understand end to end customer journey Applies technical and business insight to elicit customer needs whilst working closely within the feature team to build detailed User Stories Integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Work with limited direct supervision and leads on creating Customer Journey and process maps (e.g. Visio) Continually evaluate the effectiveness of the journey from a customer and business perspective Display a continuous improvement approach to Customer Journey management Coordinate and build cross-functional context and alignment on customer journeys Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need: Proven experience in a Customer Journey Manager role or a similar role Proven experience working with Protection platforms within financial services environments Extensive experience mapping customer journeys or processes using industry standard tools such as Visio or Figma or Draw.io. Experience working in an Agile environment such as Scrum, including participating in and running ceremonies such as refinements, and of creating Agile artifacts (e.g. user stories, acceptance criteria). Proficient in data analysis, capable of evaluating customer journey performance and deriving insights from data to improve customer experiences. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you
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Customer Journey Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £714,000 - £796,000 per yearJOB TITLE:Customer Journey Manager (12-month FTC)SALARY:£59,850 - £66,500LOCATIONS:EdinburghHOURS:Full-Time - 35 hours per weekWORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.ABOUT THIS OPPORTUNITYLloyds Banking Group embarks on a transformative journey to reshape...
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Customer Journey Manager
3 days ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey ManagerLocation: EdinburghSalary: £59,850 - £66500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business...
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Customer Journey Manager
3 days ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey ManagerLocation: EdinburghSalary: £59,850 - £66500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business...
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Customer Journey Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £59,850 - £66,500End DateTuesday 02 December 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description SummaryABOUT THIS OPPORTUNITYLloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the...
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Customer Journey Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £59,500 - £66,850 per yearEnd DateTuesday 02 December 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description SummaryABOUT THIS OPPORTUNITYLloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the...
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Customer Journey Manager
3 days ago
City of Edinburgh, United Kingdom Lloyds Bank plc Full timeCustomer Journey Manager page is loaded## Customer Journey Managerlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 20, 2025 (14 days left to apply)job requisition id: 147653**End Date**Friday 19 December 2025**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working**Job...
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Customer Journey Manager
5 days ago
Edinburgh, United Kingdom Adecco Full timeCustomer Journey Manager Duration - 6 Months Location - Halifax / Edinburgh / Remote Summary My high-profile banking client is looking for a Customer Journey Manager to join their team Based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions. We are thrilled to offer an exciting and...
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Customer Journey Owner
1 week ago
Edinburgh, United Kingdom M&G Full timeOur purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to...
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Customer Journey Manager
2 weeks ago
City of Edinburgh, United Kingdom Lloyds Banking Group Full timeEnd DateSunday 10 August 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title:Customer Journey Manager – Investment Change PlatformLocation:EdinburghSalary: £59,850 - £66,500Hours: Full...
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Customer Journey Manager
4 days ago
Edinburgh Citymark Fountainbridge, United Kingdom Lloyds Bank Full time £59,050 - £66,500 per yearEnd DateFriday 19 December 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid WorkingJob Description SummaryWe're looking for a Customer journey Manager to join our award winning protection platform. More info belowJob Description Job title: Customer...
