Current jobs related to Customer Journey Manager - City of Edinburgh - Lloyds Banking Group
-
Customer Journey Manager
7 days ago
City of Edinburgh, United Kingdom Lloyds Bank plc Full timeCustomer Journey Manager page is loaded## Customer Journey Managerlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 20, 2025 (14 days left to apply)job requisition id: 147653**End Date**Friday 19 December 2025**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working**Job...
-
Customer Journey Manager
4 days ago
City of Edinburgh, United Kingdom Adecco Full timeCustomer Journey Manager Duration - 6 Months Location - Halifax / Edinburgh / Remote Summary My high-profile banking client is looking for a Customer Journey Manager to join their team Based At their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions. We are thrilled to offer an exciting and...
-
Customer Journey Manager
6 days ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey Manager Location: Edinburgh Salary: £59,850 - £66500 Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the...
-
Customer Journey Manager
6 days ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey ManagerLocation: EdinburghSalary: £59,850 - £66500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business...
-
Customer Journey Manager
6 days ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeJob title: Customer Journey ManagerLocation: EdinburghSalary: £59,850 - £66500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business...
-
Customer Journey Manager
16 hours ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeJOB TITLE: Customer Journey Manager SALARY: £59,850 - £66,500 LOCATION: Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Hybrid - 40% (or two days) in the Edinburgh office ABOUT THIS OPPORTUNITY We're looking for an enthusiastic Customer Journey Manager to join Workplace Digital Lab/ Platform Savings Lab, within Workplace & Retirement...
-
Customer Journey Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time £59,850 - £70,000End DateThursday 27 November 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsFlexibility in when hours are worked, Hybrid Working, Job ShareJob Description Summary.Job DescriptionJOB TITLE: Customer Journey ManagerSALARY: £59,850 - £70,000 per...
-
Customer Journey Lead – Protection Platform
6 days ago
City of Edinburgh, United Kingdom Lloyds Bank plc Full timeA major financial institution in Edinburgh is seeking a Customer Journey Manager to optimize the end-to-end customer experience. This full-time role involves mapping customer journeys, working in an Agile environment, and performing data analysis to derive insights. The ideal candidate has proven experience in customer journey management or related fields...
-
Customer Journey Manager
1 week ago
Edinburgh, United Kingdom Adecco Full timeCustomer Journey Manager Duration - 6 Months Location - Halifax / Edinburgh / Remote Summary My high-profile banking client is looking for a Customer Journey Manager to join their team Based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions. We are thrilled to offer an exciting and...
-
Customer Journey Owner
2 weeks ago
Edinburgh, United Kingdom M&G Full timeOur purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to...
Customer Journey Manager
2 weeks ago
End DateSunday 10 August 2025Salary Range£59,850 - £66,500We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title:Customer Journey Manager – Investment Change PlatformLocation:EdinburghSalary: £59,850 - £66,500Hours: Full timeWorking Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office.About This Opportunity:We're excited to offer an opportunity for a Customer Journey Manager to join the Investment Change Platform team within Insurance, Pensions, and Investment (IP&I). IP&I supports over 10 million customers with their investment, retirement, and insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK’s most trusted providers, committed to delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures.As Customer Journey Manager you'll be working in an agile change delivery environment, responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You'll also be responsible for owning the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey efficiency to support our investment strategy and objectives, and ensure we meet the evolving needs of our customers and the business.What you’ll be doing:Champion the Customer– Represent the voice of the customer, using insights to shape and enhance digital journeys for both customers and colleaguesDrive Improvements with Data– Use data and MI to identify opportunities for improvement and drive customer-focused changeMap the Journey– Build detailed customer journey maps to align stakeholders and communicate a shared visionTranslate Vision into Delivery– Ensure journeys are well-documented and accurately translated into deliverables by the feature teamShape the Roadmap– Collaborate with the Product Owner to shape the product roadmap in line with customer and business needsLead and Influence– Lead workshops and cross-functional meetings to influence and align on journey improvementsWhy Lloyds Banking Group:If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.What you’ll need:Financial Services Expertise: Significant experience in the UK investments sector, with a strong focus on digital and product development, ideally in a Business Analysis, Product Design, or similar role.Customer Journey Expertise– Confirmed experience leading customer journey design with a strong focus on customer outcomesDesign and Documentation Skills– Proficiency in creating detailed design documentation using tools like Visio, FIGMAAgile Delivery Experience– Hands-on experience with agile delivery and tools such as JiraAnalytical Thinking– Strong analytical skills with the ability to use data to drive decisions and improvementsStakeholder Engagement– Confidence in leading and influencing stakeholders across various levels of seniorityReporting & Governance: Experience in planning, tracking, reporting and governance; experience in presenting regular status updates to key senior colleagues and resolves high priority issues affecting deliveryAbout working for us:Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you needWe also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr
