Client Services Associate, Capital Markets German

**About the Role**:
**Grade Level (for internal use)**: 07
Client Services Associate, Capital Markets | German or French fluent speaker
The Role
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Location**: London, United Kingdom
The Team
You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.
The Impact
Client Services Associates are the first point of contact for clients. You’ll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance, then this could be the role for you.
What’s in it for you.
You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets.
You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates, and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. You will be given the opportunity to thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.

**Responsibilities**:
Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client’s workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
What We’re Looking For
Ability to join a class of new hires in January 2025
BSc or BA degree, or equivalent graduated no later than January 2025
A background in Business, Economics or Finance is beneficial but not a necessity.
Fluency in French or German languages.
Excellent written and verbal presentation and communication skills.
Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
Ability to effectively multitask, prioritize and work in a team. Positive, flexible and proactive with a “can do” attitude.
Right to work requirements
For London, Paris and Frankfurt, this role is limited to persons with indefinite right to work in UK, France, or Germany, respectively.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help compan