Clinical Advisor

About The Role
Looking for a different way to make the most of your **post-registration experience** and potential? Moving into our 111 call centre environment in **Southall - North-West London **or **even working from home** could providean improved work/life balance and **a better chance to do your best work**.
As the largest independent provider of NHS services, **Practice Plus Group** is delivering a new model of **Integrated Urgent Care** that reduces pressures on services and staff.By bringing together NHS 111 call centres, clinical assessmentand other urgent care services, we enable patients to access the right care, when they need it.It’s better for everyone.
This is an opportunity to build on your **nursing,paramedic or pharmacy experience** - and to continue to deliver outstanding patient care - **without the physical strain** of acute work. As a **Clinical Advisor** supportingour 111 call centre operations, you’ll be a key part of a multidisciplinary team providing **high quality, evidence-based healthcare**.
Whether you’re based in the call centre or in your own home, calls will be directed to you from our 111 health advisors when clinical support is needed. Using a combination of your expertise and the NHS **Pathways** triage tool, you’ll ensure thepatient receives the most appropriate treatment - from advice on self-care to referral to other services. Although these are not emergency calls, you may need to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 servicesif required.
**Extensive, paid training** is offered in the use of the Pathways system. You can choose from two training options:full-time **Monday-Friday(9am-5pm) for six weeks**; or part-time **Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun(9am-5pm) for nine weeks**. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own. Prior to starting training, we’ll provide you with a workbook to review and complete -this may seem a little daunting but it will show you what to expect.
Once you’ve completed your training, you can join the team **full or part-time** on a variety of **shift patterns** to suit your lifestyle. These range from 16-38.5 hours per week and operate on a 2-8 week rotating rota that includesdaytime,evenings, nights and weekend working. We also offer the opportunity to **move into partial or full home working** once you have settled into the role.
- **What you will need**:
**What you will get**:

- Registration as a nurse (**NMC**), paramedic (**HCPC**) or pharmacist (**GPhC**), with appropriate post-registration experience.
- Excellent **listening and communication** skills, with good IT and keyboard skills.
- A real **passion** for providing outstanding patient care, with a commitment to making the most of continuous learning within **a well-structured, well-supported team**.
- Pay: **£20.40 per hour** (7am-11pm) and **£23.20 per hour** (11pm-7am), with further pay enhancements for some of our busier shifts.
- **Golden Hello** of **£1,500-2,500** (pro rata for part-time) depending on whether you are already Pathways trained - payable after six months.
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Full control over your working hours, with guaranteed regular breaks and as much **flexibility** as we can provide - plus potential for** home working**.
- A strong, stable infrastructure to ensure comprehensive **clinical guidance, support and safety**, with excellent opportunities for **ongoing career progression**.
- Practice Plus Group benefits including **company pension scheme, life assurance, cycle to work scheme, retail discounts,** and an** employee assistance programme for you and your family.**:

- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, **a fantastic range of social events** + the option of **overtime to boost your earnings**.

About The Company
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, please contact Hayley on