111 Health Advisor

**About The Role**
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a **key member of our 111 team** in **Southall** you’ll be doing just that.
As the largest independent provider of NHS services, **Practice Plus Group** is delivering a new model of **Integrated Urgent Care** that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s betterfor everyone.
This is your chance to train to be a **Health Advisor** in our **111 call centre**, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS **Pathways** to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrangefor 999 services if required.
The extensive training equips you with valuable skills and includes assessments.
**You can choose from two training options**:
Full-time - **Monday to Friday (9am-5pm) for four weeks**;
Part-time -**Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks**.
**You must attend every training day.** This is followed by a further eight weeks’ support before you are signed off to work on your own.
Once you’ve completed your training, you can join the team **full or part-time** on a variety of **shift patterns** to suit your lifestyle. However, please note that this is a **24/7, 365-days-a-year** service and is particularly busy at weekends and weekday evenings - so you should expect to work at these times, plus some bank holidays, which may include Christmas.
**Upcoming Training Dates**:
Monday 21stMarch
- Full Time Course - **Monday to Friday 9-5 (4 Weeks)**
Saturday 9th April - Part Time Course - **Tues, Weds,Thurs 6-10pm AND Sat, Sun 9-5pm (5 Weeks)**
Monday 4th April - Full Time Course - **Monday to Friday 9-5 (4 Weeks)**
**What you will need**:

- GCSE/Functional Skills **English and Maths** at Grade C (or equivalent) or above.
- Excellent **listening and communication** skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
- A real **passion** for helping other people, with the ability to learn all sorts of new skills and to thrive and **develop in a fun, friendly, well-supported team**.

**What you will get**:

- Pay: **£10.19 per hour**- daytime and during training (07:00-23:00); **£12.67 per hour** - contractual night rate (23:00-07:00); **£13.11 per hou**r - Red Zone night rate (23:00-07:00) - **when working a nightshift your pay rate is enhanced** to Red Zone rate
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Great job **security**, **flexibility** over hours (whenever we can), and full support for **ongoing career progression** into coaching, training and management roles.
- Practice Plus Group benefits including **company pension scheme, life assurance, cycle to work scheme, retail discounts,** and an** employee assistance programme for you and your family.**:

- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, **a fantastic range of social events** + the option of **overtime to boost your earnings**.

**About The Company**
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, **please contact Hannah Crossey on**
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.