German Speaking Customer Service Advisor

1 week ago

Wigan, United Kingdom Search Consultancy Full time

**German Speaking Customer Service Advisor**
- **Location**:Wigan
- **Salary**: Up to £28,000
- **Working hours**:Monday - Friday, 9am - 5pm
- **Contract**:Permanent, Full time

The basic salary for the role is up to £24,000 dependant on experience with an additional £4000 guaranteed shift allowance.

**The main duties of the German Speaking Customer Advisor role include;**
- To manage faults, requests and enquiries on behalf of the customer
- To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers
- To provide day to day product support to existing customers
- Taking calls from customers in order to assist them
- Having conversations with people and resolving their queries
- Delivering very high levels of service at all times
- Resolving challenging situations for the customer

**WHAT EXPERIENCE DO YOU NEED?**
- Fluent in both German and English languages
- Good spoken and written communication skills
- Reliable with excellent time management skills
- Confident with using computers

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