Support Services Co-ordinator

2 weeks ago

Rugby, United Kingdom Webropol UK Full time

**Company description**

A small yet busy team working with a Software as a Service tool (SaaS) to support global customers in collecting data and analyzing the results to deliver improvements.

**Job description**

Working within a small yet busy office, you will need to have some administrative and data entry skills. We are looking for an organised, motivated individual who is able to prioritise their workload to meet the demands of the business. There is the opportunity to complete training qualifications and support the software development process, making the role flexible and varied, tailored to your interest and skills.

Duties will include:

- Processing of data across a range of systems, including Webropol software, in accordance with customer specific SLAs
- Checking and comparing data for accuracy, investigating errors and ensuring corrections are actioned.
- Conducting regular systems testing to ensure functionality is fit for purpose.
- Communicating with customers at different levels and providing helpdesk support, escalating more complex issues to technical team when required
- Working closely with UK and international teams to ensure best level of support for all customers
- Supporting the project manager with customer projects, including providing administrative support
- Supporting the software development process
- In addition to the above you may be required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business. You are to carry out such additional duties upon request of your line manager.
We are looking for a **self-motivated and organised individual**, with the following skills and qualities:

- Professional and friendly manner
- Ability to interact with customers at all levels within the organisation and externally to build productive working relationships
- Ability to learn new processes and systems
- Ability to work independently with daily high-volume data entry tasks
- Inquisitive and logical, as well as able to follow processes and instructions
- Excellent eye for detail
- Hardworking and willing to learn
- Some relevant experience in data processing and administration
- Experience working with SaaS or Software

Minimum of 25 hours Monday-Friday, 9-5pm, full time also considered.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £11.00-£15.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexible schedule
- On-site parking
- Sick pay
- Work from home
Schedule:

- Monday to Friday
- No weekends
COVID-19 considerations:
Protective screens, Masks, hand sanitiser and cleaning wipes available in the office
Socially distanced layout in office
Cleaning stations for shared spaces

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
Work authorisation:

- United Kingdom (required)
Reference ID: SSC

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