Customer Service Advisor

**Customer Service Advisor | Mozillion**

**Location**:

- Office based role at Mozillion, Chester, CH1

**Job description**:
Mozillion is one of the UK’s fastest growing mobile operators and retailers; award-winning, featured on TV and rated ‘Excellent’ for service by our customers.

If your customer service is also excellent, we want to hear from you

As Customer Service Advisor at Mozillion, you’ll be responsible for communicating directly with our mobile customers, ensuring they are 100% happy with our every stage of our service and promptly resolving queries and problems for them as required.

You will be the very first point of contact if a customer requires an update on their order, needs some help with their existing mobile plan or SIM, has a query about an existing purchase, warranty or any other element of Mozillion’s services - or if we need to pro-actively contact a customer with an update about their order or service.

You’ll also be able to answer general enquiries and questions about our products and services to help prospective customers make a purchase, passing notice of any sales enquiries through to our Sales Advisors when required.

**Here’s what you’ll be doing**:

- Ensure all customer enquiries are processed and resolved in a timely manner within Mozillion’s SLAs and customers are regularly kept up to date on all progress at all times.
- Create customer confidence, trust and happiness through professional performance and exceptional commitment to customer care.
- Deliver an excellent customer experience whilst handling all customer enquiries and escalating if required to Mozillion senior management.
- Ensure all business procedures, rules and regulatory compliance standards are adhered to.
- Maintain and share a high level of product, brand and Mozillion expertise.
- Update relevant internal systems to maintain an accurate record of actions taken, customer records and customer contact.
- Communicate with the wider Mozillion team across customers service, sales, marketing and operations.

**The successful person**:
Mozillion is known for its 5-star customer service (have a read of our Trustpilot reviews) - we want to ensure every single one of our customers has a brilliant experience using our services and stays with Mozillion for years to come.

We’re looking for an enthusiastic, self-motivated, customer-focused and detail-oriented individual, with great organisational and timekeeping skills and a good understanding of administrative processes and exceptional customer care.

Professionalism and the ability to communicate with customers and internal stakeholders effectively are essential skills, as is the ability to be both patient and precise.
- Have prior experience within a customer service or retail role (bonus points if you have experience in mobile telecoms or broadband).
- Have excellent written and verbal communications skills.
- Maintain a positive and pro-active attitude with the ability to work under pressure.
- Can efficiently use a computer, including Microsoft Office, to enter data accurately and communicate with colleagues and customers.
- Are capable of ensuring all procedures, rules and regulatory standards are achieved.
- Can work as part of a team, supporting colleagues and our business partners as necessary.
- Are comfortable multitasking and managing priorities.
- Enjoy a fast-paced working environment.

**A bit about Mozillion**:
Since 2021, Mozillion has been changing the way people buy and sell phones.

We operate a mobile network with great value SIM only plans, along with mobile phone retail and marketplace divisions for buying and selling new and refurbished phones to both consumers and businesses.

Mozillion has been featured on TV on The Martin Lewis Money Show and Channel 5’s Shop Smart, Save Money, along with numerous features in national press and online publications, including tech magazines.

**Schedule**:

- This is a full time, permanent role (37.5 hours a week, 5 days a week).
- Our usual opening hours are 8.30am - 8pm Monday-Friday, and 10am - 5pm on the weekends.
- You'll work variable weekly shift patterns within these hours with the rota being confirmed each month

**Location**:

- Office based role at Mozillion, Chester, Cheshire (near Sealand Road).

**Salary**:

- £24,000 - £25,000 per year + commission opportunities

**Benefits**:

- Employee discount on mobile phones and tablets
- Employee discount on SIM only plan
- 28 days holiday, plus statutory bank holidays
- An extra day off on your birthday
- On-site parking
- Referral program
- Genuine career progression opportunities with a tailored development plan

**Education**:

- A-Level or equivalent (preferred)

Application deadline: 21/11/2025

Pay: £24,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Employee discount
- On-site parking
- Referral programme
- Store discount

Ability to commute/relocate:

- Chester CH1 4LS: reliably commute or plan to relocate before startin