Customer Service Advisor

10 hours ago

Chester, United Kingdom Pertemps Lloyds Full time

Customer Service Advisor
Location: Chester Business Park, Chester
Pay Rate : £10.58 per hour (up to £15.17 per hour depending upon overtime and uplift rates)
Working patterns:Monday to Sunday between 9am to 7pm
Temporary role (ongoing basis) with a likelihood to be made permanent in the future
Pertemps are recruiting on behalf of Lloyds Banking Group seeking Customer Service Advisors within their telephone banking departments.
Lloyds Banking Group are committed to supporting customers, communities and businesses and have been doing so for over 320 years.
If you are looking for a new role to gain fantastic experience, be provided fulltraining and would like to work for one of the UK’s leading banks as a Customer Service Advisor then this is the role for you No experience is necessary as full training willbe provided.
As a Customer Service Advisor you will be using your excellent customer service skills to be the first points of contact for the Lloyds Banking Group customers, dealing with inbound calls or helping customers resolve issues either via the telephone or Webchat.
WHAT’S IN IT FOR YOU
Potential to go permanent in this position
A full comprehensive training and coaching package
Potential for overtime opportunities (with great pay rates)
Potential for future pay progression (length of service and competency based)
Bonus scheme available
The opportunity to work with some of the most influential and experienced managers in the banking industry
Potential opportunities to work from home once fully trained and settled within the role (site and role dependant)
Generous holiday allowance
KEY RESPONSIBILITIES:
Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business?
Complete telephony, digital and admin based tasks to service customer queries?
Take ownership of customer problems, solving them at first point of contact and escalate when required?
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development?
Personally contribute to an environment where colleagues want to work and customers feel valued?
Attention to detail is key, as is the ability to keep a focus on customer outcomes.?
SKILLS/EXPERIENCE:
Previous customer service experience beneficial but not essential
A great attitude towards providing an excellent level of customer service which exceeds customer expectations
Good communication - oral and written?
Ability to adapt to change while embracing new ideas
Embrace 'in the moment' coaching to develop your skills and knowledge?
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
A good understanding of IT/ Computers
If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK. This will be completed after the interview stage.

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