Customer Account Agent

1 day ago

Chatham, United Kingdom Vanquis Bank Full time

**Who is Vanquis?**

**Vanquis **was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together PFG’s lengthy history in the financial sector with modern money management through its online and app-based accounts.

**What you’ll do**

We have a number of inductions starting in the upcoming months, this is where you will start with training to be part of our busy contact centre. Once trained you’ll be making and receiving calls from our customers to talk to them about missed payments on any of the products, we service for the Provident Group to help them get back on track.

Duties will include:

- Working on our call dialler system to take inbound calls and make outbound calls to our customers
- Speaking with our customers to find the best solution for them to help them manage their credit account moving forward
- Updating our customer databases to ensure accurate records are kept of the customers account and personal situation
- Providing excellent service at all times to our customers

**When & Where**

Our current shift pattern works between the hours of 8:30am - 7pm Monday - Friday and 2 Saturday’s are required every four weeks.

When you join, initially majority of your time will be in the office (Based in Chatham, Kent) for up to 8 weeks however there will be some opportunity to work from home, this is to ensure you feel skilled and confident to start providing excellent outcomes to customers. Following this we will give you the option to take advantage of our hybrid working meaning you work from home, but with a minimum 8 days a month in office with the rest of your team.

**What you’ll bring**

CUSTOMER SERVICEthat’s essential. If you’ve got previous experience in a bank or in a contact centre that’s great but if not, don’t worry. Having previous customer service experience either face to face or over the phone is a great starting point. What’s most important is that you’re a true customer champion who works hard to get the best outcome for every single person you speak with.

**What’s in it for you?**

A competitive starting salary of £20,500. This is negotiable depending on the experience you bring to the role. We also offer a discretionary annual bonus, as well as:

- Competitive holiday entitlement - with one day accrued for each year of service (to max 30 days) plus Bank Holidays
- Extensive opportunities for personal and career development
- Perks at Work - A perks platform offering over 30,000 unique discounts
- Free tea, coffee and fruit (at the office)
- Discounted gym membership

We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We think that if you can Be Yourself in the workplace, you’ll do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.

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