Head of Uk Middle Office Oversight

Are you looking for a career move that will put you at the heart of a global financial institution?

Then bring your strong Leadership, Operational skills, Senior Stakeholder management internal and client and ability to drive transformation for clients and efficiencies across a global organisation to Citi’s UK Middle Office team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

**Team/Role Overview**

In your role as Head of UK Middle Office Oversight you will be providing leadership and direction for the oversight team across the range of Middle Office services, providing KPI and metric based reporting to identify opportunities to drive efficiencies, maintaining a strong control environment and talent development. Client ownership is key with a requirement to meet with clients on their service deliveries and work in partnership with them on their transformation activities, driving through transformation across the security services functions to align to their business needs and provide an excellent client experience.

The Head of UK Middle Office is a newly created senior role to support the growing services primarily for the largest Middle Office client. The Middle Office team operate in locations across APAC, NAM and EMEA performing a range of functions on behalf of our UK clients including Investment Book of Record, Trade Capture, Trade Processing, Voluntary Corporate Actions and Reconciliations.

**What you’ll do**
- Accountable for the Middle Office Operations and Oversight delivery at a local level, including people managers as well as partner across departments and the business to develop and enhance cost effective processes that meet client expectations and needs
- Ensure we leverage both our regional and global footprint and capabilities to deliver service excellence to our UK clients, and ensure the appropriate client management structures are in place to support our client needs
- Assess new business and client change viability against existing business capabilities and make appropriate recommendations and decisions
- Leadership of the Oversight teams, encourage employee career progression through management processes, appropriate training, and Professional Development Plans (PDPs)
- Evaluate risk and controls, including operational impact of client and legislation changes, ensure compliance to established controls
- Lead strategic initiatives and drive transformation to deliver operational excellence and embed new product developments across the Middle Office oversight and functional partners
- Monitor, set, and achieve established department goals during day-to-day operations as well as serve as point of escalation for complex issues and manage resolution of issues and new business requests

**What we’ll need from you**
- Strong leadership and talent development skills are essential
- Proven track record of driving transformation across a global organization
- Significant knowledge and experience of client relationship management
- Experience of developing and delivering on strategic initiatives and driving efficiency
- Experience of managing global teams across functions
- Experience of managing multiple senior stakeholder across a global organization internally and with the client
- Experience in securities services operations or investment management organization with a good understanding of financial markets, Middle Office Operations or Funds

**What we can offer you**

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights of our core benefits include:

- Award winning pension
- On-site health services
- Private medical insurance packages to suit your personal circumstances
- Paid parental leave
- Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi also champions diversity within our workforce, which helps us be well and live well together. We are a vocal supporter of LGBTQ+ rights.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Fund Accounting
- **Time Type**:
Full time
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