Customer Service Advisor

**The Role**:
**Customer Service Advisor, NFU Mutual Surrey Agency**
- **£25,000 to £35,000 starting salary depending on experience**:

- **37.5 hours per week - Monday to Friday 8.30am to 5pm, an hour for lunch**:

- **Permanent Contract**:

- **Office based role**:

- **Two offices in Surrey - Godalming and Oxted**:

- **Comprehensive on-going training**:

- **Part-time hours considered**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
An exciting opportunity has now arisen within the Surrey Agency. As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

**About the role**

Provide expert advice and guidance on motor and personal insurance products
Assist clients with obtaining quotes, renewals, and mid-term adjustments
Seek additional insurance opportunities and introduce financial services (pension, investments & protection)
Resolve any issues promptly and professionally, ensuring customer satisfaction
Maintain accurate records and contribute to a positive and efficient team environment

**About you**
- Excellent communication and interpersonal skills
- A strong customer service focus, with a passion for exceeding expectations
- The ability to build rapport and trust with clients
- Confidence using computers and insurance software (training provided)
- A positive and proactive attitude
- A valid UK driving licence (advantageous)

**Key competencies**
- Teamwork - working collaboratively and supporting colleagues
- Customer focus - empathy, understanding and patience
- Communication - verbal, written and active listening
- Decision Making - ethics, integrity, collecting relevant information, evaluating options
- Organisation Skills - use of technology including Microsoft office, time management
- Adaptability and Flexibility - prioritisation, resilience
- Problem Solving - analytical thinking and resourcefulness
- Attention to Detail
- Complaint Handling
- Sales and Cross-selling

**Our commitment to you**:

- Comprehensive training and development opportunities
- A supportive and friendly work environment
- The chance to build a successful career in the insurance industry

**Benefits**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary scale from £25,000 to £35,000 depending on experience
- Annual performance-based bonus scheme
- Pension scheme, 9% contribution including your 5% contribution and 4% employer contribution
- Starting 23 days annual leave + 1 extra day for every full calendar years service (max 5 days) + bank holidays + 1 day for your birthday + buy/sell holiday trading scheme
- Health plan
- Unlimited access to Refer a Friend £750 bonus scheme.

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.