Breast Patient Pathway Assistant

A fantastic opportunity has recently arisen within the Bristol Breast Care Centre as we are advertising for a Patient Pathway Assistant working 37.5 hours a week to join our busy Breast department. This team are focused on helping manage the administrative processes for patients.

The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways, therefore 18 weeks and cancer knowledge would be extremely beneficial.

This role also involves working closely with the consultant team and Patient Pathway Coordinator, deputising for them as required.

For further queries, please get in touch with Paul Cousins, Support Manager for Breast

The Patient Pathway Assistant will be responsible for supporting the clinical teams in managing all administrative tasks across inpatients and outpatient activity in Breast Care

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups
- Working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To add, remove and modify patients to and from the waiting list as requested by the Patient Pathway Coordinator or in accordance with the Trust’s Patient Access Policy.
- To book theatre lists, as dictated by the waiting list coordinator
- As appropriate, schedule new or follow-up outpatient appointments, book pre[1]admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
- Provide administrative support to consultant/clinical teams.
- To be responsible clinic prep and reception covers when required.
- To ensure all letters are copied to correct templates with correct patient details when received back from external typing company and send to the correct patient
- Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office.
- To provide advice to patients in matters relating to admission (pre and post-operative guidance etc) and with regard to their position on the waiting list.
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
- To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the Patient Pathway Coordinator.
- To ensure that patient confidentiality is maintained at all times.
- To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers.
- To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.