Patient Pathway Assistant

9 hours ago

Bristol, United Kingdom North Bristol NHS Trust Full time

The Dermatology department are looking for Band 3 Patient Pathway Assistance. The hours are full time but part time will be considered.

The Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the inpatient and day case waiting lists in Dermatology Department at Southmead Hospital, coordinating patient pathway from referral to treatment
- Provide administrative support to consultant/clinical teams.
- To ensure all letters are copied to correct templates with correct patient details when received back from external typing company and send to the correct patient
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
- To ensure that patient confidentiality is maintained at all times

Patients are the most important people in the health service and are at the centre of what we do. Patients and carers are the ‘experts’ in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients’ experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.

All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work
- Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
- Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
- Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
- To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by the division or assistant general manager.
- Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients’ rights and diversity and ensuring fair access to services.

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