Helpdesk Coordinator

4 days ago

Brighton, United Kingdom Flair Group Full time

Flair Group are currently working with an industry recognised building maintenance contractor based in Brighton. Our client requires an experienced Customer Service Advisor / Help Desk Co-ordinator to join their established team.

**Purpose of the Job**:
**Key Responsibilities**:

- Ensuring clients receive requested products and services in a timely fashion.
- Coordinate with staff members to ensure consistent service.
- Maintain comprehensive records of activity.
- Ensure customer service is timely and accurate.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner.
- To uphold and promote the good name of our client at all times.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

Work Location: In person

Reference ID: csasfbtn

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