Receptionist

Job Advert

Upland Manor Care Home is a modern, purpose-built 59-bed care facility situated in the vibrant community of Wythenshawe, Manchester. Thoughtfully designed to deliver the highest standards of comfort, care, and safety, Upland Manor offers a full spectrum of support, including residential, nursing, and dementia care. The home reflects the Lovett Care commitment to quality and compassion, creating a welcoming environment where every resident is respected, engaged, and supported. We integrate the latest in care technology and provide a varied programme of daily activities and gentle exercise, helping residents stay active and fulfilled. Our dedicated team is handpicked for their warmth and professionalism, receiving thorough induction and continuous training from our in-house trainers to ensure consistently high standards of care.

We are seeking to appoint a kind, caring and organised Receptionist join our team. To provide an efficient receptionist service ensuring that residents, guests and all visitors to the home are treated courteously and efficiently at all times. We have two 26.25 hour contracts available with an hourly rate of £12.21 Shift times are 0900-1700, with alternate weekend working.

Role Responsibilities:

- Provision of an inviting and welcoming reception service to visitors, ensuring security is maintained at all times, including the maintenance of the visitors signing in records.
- Deal with prospective residents and their families who are enquiring about the home and show prospective residents and their families/carers around the home.
- Provide a receptionist service including answering telephone calls, dealing with enquiries and transferring calls to the appropriate department or person.
- To provide support to the Home Administrator as and when required.

Skills and experience required:

- A welcoming and approachable attitude is essential.
- A well organised approach, maintaining a tidy environment and a helpful attitude are essential.
- The ability to build positive relationships with residents, relatives, staff and other visitors to the home is essential.
- Good time management skills are essential.
- Ability to work as part of a team to make sure the administration and receptionist department runs smoothly is essential.

The Benefits

Opportunities to progress through our career paths into more senior and management roles
- Bank holiday and overtime enhancements
- 5.6 weeks annual leave per annum
- Paid DBS
- Uniform provided
- Paid training
- Refer a friend referral scheme, for the following roles only - Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
- Excellent induction programme for new starters
- A rewarding career with lots of opportunities to progress within the company
- Ongoing support and training for nationally recognised qualifications
- A competitive rate of pay
- Cycle to work scheme
- Wellbeing programmes
- Recognition awards - employee of the month and golden tickets
- Ongoing career development
- Travel plan - walk or ride a bike and get a free meal that day
- Christmas Bonuses
- Pension scheme
- Early Pay - access to your money as you earn (pay advance)

**Who Are We?**
At Lovett Care, we’ve been delivering exceptional care since 2009, with homes across England and in Wales. With a solid reputation in the care industry, we take pride in creating a 'home from home' environment where residents can live life to the fullest, no matter their age or condition. Our values guide everything we do, and we believe our people are our greatest asset.

**Our Mission and Vision**:
To be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment. Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the upmost respect.

**Join us and be part of something special at Lovett Care.