City Centre Warden

**Due to retirement, Lincoln Business Improvement Group (Lincoln BIG) is investing in recruiting two new City Centre Wardens to build on the work currently carried out by the company for the city of Lincoln.**

**Job Type**: Permanent

**Contract**: 37.5 hours per week

**Location**: Lincoln

**Salary**: £19,000 - £21,000 per annum depending on experience

**Job Title**: City Centre Warden

Lincoln Business Improvement Group (Lincoln BIG) is investing in recruiting two new City Centre Wardens to build on the work currently carried out by the company for the City of Lincoln.

Lincoln Business Improvement Group (Lincoln BIG) is a private sector led initiative. Working with over 800 member businesses across the retail, commercial, leisure, hospitality, and public sectors, we were set up to help make a real difference to the city centre, by introducing initiatives and much-needed services that would not otherwise exist.

Our vision is for Lincoln BIG to put Lincoln on the map as a retail and tourist destination and improve the experience of the city centre for businesses and people who live, work and visit here.

The financial contribution is used to support key projects to improve Lincoln City Centre with a focus on three key priorities: Welcome, Experience and Value.
- **Job Purpose **_

The Warden is at the core of Lincoln BIG and serves to ensure the welcome, safety and security of visitors, businesses, and properties within the business improvement district area. The role of the Warden is:

- To ensure a visible presence on the streets within the area and to act as the eyes and ears of the company, reporting to the appropriate authority anything outside usual activity.
- To ensure the streets and other areas are clean, maintained, and welcoming.
- To act as a welcome host for visitors and customers of BID member businesses.
- Our daily link to members through a variety of supporting interactions Main Duties
- Act as a champion of the Lincoln BIG area and Lincoln BIG. Be a positive presence providing advice, assistance and excellent customer service to both Lincoln BIG members and members of the public, encouraging repeat visits.
- Monitor the BID area, recording and reporting any street management issues and incidents to the relevant authority. Undertaking the removal of graffiti and key clean-up projects.
- Develop relationships with businesses in the area to better understand the range and breadth of opportunities available to their business and visitors and thereby to become an ambassador for the Company and the City.
- Identify and report to the CCTV control room any issues that cannot be resolved immediately without further intervention.
- Identify and report to the relevant authority any situations that cannot be resolved by the wardens quickly and efficiently.
- Maintain timely and accurate records of incidents and issues arising.
- To record and report incidents of crime and Anti-Social Behaviour on the security group website and/or company database.
- To record and pass on relevant information to local authorities and Police where necessary, including footage obtained by issued Body Worn Video Cameras.
- To assist businesses where required with usage issues in relation to the security group city link radios.
- To keep the streets and other areas free from graffiti and other detrimental impacts.
- To help with the set up/break down and delivery of Lincoln BIG events.
- To use specialised mechanical cleaning equipment when required.
- To use safely and appropriately, and to maintain tools and machinery such as brooms, litter pickers, chewing gum remover, jet washers etc.
- To carry out ‘handyman’ tasks, and to use relevant resources such as Company Vehicles, tools, brooms, litter pickers, scrapers etc.
- To maintain street furniture including painting of lamp posts, bollards, and railings, to check and maintain any street furniture owned by Lincoln BIG.
- Assist the Hospitality Manager in checking and maintaining the defibrillators within the City Centre and reporting any issues.
- Ensure all Health & Safety requirements are met to the Company standard as defined by the HASWA to ensure the safety of all team members and customers.
- Ensure all Personnel policies and procedures are followed.
- Ensure any work plans and productivity targets are achieved through correct administration of log sheets and daily reports.
- Any other duties of a similar nature, as may be requested by management.

This job description reflects the core activities of the post. As the service and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasise of the post itself. We expect that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary.

The role will include early morning/weekend work. The role will be based in the Lincoln BIG area. You must b