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Customer Service Call Handler

2 weeks ago

Burscough, United Kingdom Face For Business Full time

**Job description: Full Time Customer Service Call Handler**

**Benefits**:

- Company events
- Company pension
- PA of the Month award
- Customer Feedback incentive for PA’s every month
- **Do you enjoy talking? This could be your next opportunity**_

Here at Face for Business, we provide telephone answering and messaging services for businesses of all sizes across the UK. As a rapidly growing Company, we are looking for professional **Customer Service Call Handler** with natural flair for delivering telephone-based customer service that is second to none. If you’re brilliant at quickly building rapport, have superb listening skills and a professional and friendly telephone manner, then read on to discover more about being part of a vibrant team.

**Who will I be working with?**

You will join our growing team who benefit from a modern open plan working environment, and a family-like atmosphere where teamwork and communication flows naturally.

**So, what will the role of PA entail?**

Working within a team, you’ll receive industry leading training to enable you to provide first-class customer service to your allocated clients and their callers. You’ll build and maintain relationships with clients to become familiar with each business and their requirements, which will enable you to effectively handle telephone calls on their behalf. On top of the training, you will be supported by your team and your Team Leader in order to develop your skills as you grow into the role.

There will never be a dull moment, as often you will be answering upwards of 100 calls a day. You will provide a helpful, friendly service, taking accurate, quality messages, that you will then record on your system. Your messages will instantly be relayed to the client.

**What will I need in order to be considered for this Customer Service Call Handler vacancy?**
- Superb listening and communication skills
- Ability to quickly build good relationships with people
- Helpful and approachable with a professional and friendly telephone manner
- Good computer skills, with timely and accurate data entry and typing skills
- High level of attention to detail
- A positive, pro-active ‘can do’ attitude
- Ability to work as part of a busy, flexible team

Ideally you will have proven customer service experience gained within a call centre or reception role, although a great attitude, tons of enthusiasm to learn and a brilliant telephone manner are most important.

**Hours of Work and Salary**

37.5 hours per week.

Hours of work can be between Monday to Friday 8am-8pm. 7.5hrs shifts

Saturday/Sunday shifts required on a rota basis

**Salary**: £21,500 - £23,150

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£23,150.00 per year

**Benefits**:

- Company events
- Company pension
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person