Food and Beverage Team Member

2 days ago

Birmingham, United Kingdom The Burlington Hotel Full time

_**About us**:_

Macdonald Burlington Hotel in the centre of Birmingham is found amid the stunning architecture of the city’s beautiful New Street - the hotel being the closest four* hotel to Grand Central & Birmingham New Street train station with just a stone's throw away. A charming and historic Birmingham venue, Burlington is steeped in history. Formerly known as the famous Midland Hotel, the hotel was the city's first railway hotel.

Becoming a team member here at the Burlington Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in hospitality.
- **About the role**:_

We are looking for a passionate and guest focused individual to join our Food and Beverage team, ensuring that guests are delivered optimum service, by going the extra mile.

JOB SPECIFIC ACCOUNTABILITIES:

- To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations.
- To ensure food and beverage are clean and ready for service at all times.
- Provide a warm and welcoming atmosphere to all Guests.
- To provide an efficient and friendly table service where applicable.
- To maximise selling opportunities by adding customer value at every opportunity.
- To handle complaints promptly and professionally.
- To maintain a high standard of personal hygiene and grooming at all times and to ensure designated uniform is worn at all times, by self and team.
- To co-operate and communicate with colleagues, and Management to ensure effective department teamwork and high morale.
- To actively promote a customer focused approach within the Food and Beverage Department, leading by example.
- To create a team environment maintaining a high level of motivation and commitment within the department.
- To ensure effective communication between all departments within the hotel.
- To ensure security of all stock and equipment.
- To ensure that the all food and beverage service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
- To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
- To input all items requested onto Micros, present correct billing and take payment correctly.
- To be proactive in selling and up serving, demonstrating being the value of being obsessed with sales.
- Have total awareness and understanding of H&S and food hygiene procedures relating to all F&B departments.
- Thorough knowledge of legalities of selling alcohol and licensing rules.
- To undertake any other duties as may reasonably be requested by the management.
- **Benefits**:_
- Service charge
- Commission on sales
- Late night transport provided
- Uniform provided
- Free meals when on duty
- Discounted stays across the group
- Referral programme
- 25% off food, drink and spa treatments across the group
- 20% discount on golf
- Auto-enrolment into our pension scheme
- Access to the Employee Assistance Programme through Hospitality in Action

**Job Types**: Full-time, Permanent

Pay: Up to £11.44 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Physical Setting:

- Hotel

Work days:

- Weekend availability

Ability to commute/relocate:

- Birmingham, B2 4JQ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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