Employee Experience Associate

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Employee Experience Associate

**About this role**:
This is a great opportunity for an HR Generalist to join the Capital One HR Family The role will focus on providing HR support to a defined stakeholder group, ensuring great experiences for associates across the full employee lifecycle. You will need to have a passion for stakeholder engagement, as the role will play a pivotal role in facilitating discussion between your business area and the HR centres of excellence to solve all People issues.

**What you’ll do**
- Be the key point of contact for all HR queries for your designated business area
- Engage with HR business partners and our US colleagues to ensure service and experiential requirements are being met
- Ensure the contract suite and intent for the employee base is fully documented;
- Identify and manage risks and controls associated with supporting the employee base
- Design and build new processes associated with supporting the employee experience
- Manage escalated employee queries for the population and ensure resolution;
- Design new operational processes, or amendments to existing processes that may be required to support ongoing employee issues and queries
- Set up governance and reporting to ensure operational requirements and processes are monitored
- Provide support to the wider HR team on key HR projects
- Lead on HR Communications for this population

**What we’re looking for**:

- Experience of working within an HR function
- A passion for project and process management
- Excellent stakeholder management skills
- Ability to work in an ambiguous environment, and excited by the opportunities this presents
- Knowledge of HR operational activities;

**Where and how you'll work**

This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.

We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.

The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

- REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront - to provide LGBTQ+ support for all associates
- Mind Your Mind - signposting support and promoting positive mental wellbeing for all
- Women in Tech - promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

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